Summary
Overview
Work History
Education
Skills
Languages
Certification
Work Availability
Timeline
CustomerServiceRepresentative
Rajdeep Banerjee

Rajdeep Banerjee

Supply Chain Analyst
Birmingham,UK

Summary

A committed individual with exceptional leadership, organisational and communication skills with the ability to lead high-performing cross-functional teams. Experience with leading projects whilst also contributing to company operations and business growth. Driven to deliver consistent high-quality service.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Customer Service Representative

Evolve Hospitality
Birmingham, UK
01.2024 - Current
  • Various retail customer-facing roles to help in the daily operations.

Operations Assistant

Marks & Spencer
Birmingham, UK
10.2023 - 12.2023
  • Reporting to the Store In–Charge Manager to assist in day-to-day Supply Chain operations.

Operations Manager

Jonson Auto
Kolkata, India
12.2018 - 12.2022
  • Analysed market trends and developments in the automobile accessories market, including consumer preferences, technological advancements, and global supply chain management strategies.
  • Utilised leadership and team-building skills to establish company standards, promote effective communication, and foster unity among team members.
  • Managed sourcing and procurement activities, both domestically and internationally, to ensure optimal supply chain operations and support company growth.
  • Implemented digital marketing tactics to drive business growth and increase product awareness, resulting in 50% increase in customer engagement and sales.
  • Leveraged customer feedback to inform strategic decisions and enhance loyalty, while also optimising daily operations scheduling for maximum productivity and sales efficiency.

Customer Service Manager

Amazon India
Kolkata, India
07.2020 - 10.2020
  • Effectively managed high-volume customer queries, diagnose technical problems, and took ownership of escalated customer issues to ensure timely resolution and customer satisfaction.
  • Provided constructive feedback to improve staff performance and implemented corrective actions for continuous improvement in supply chain operations.
  • Utilised in-depth product and service knowledge to assist customers in resolving issues and offered tailored recommendations based on specific priorities and obstacles.

Content Test Associate

Amazon Alexa
Bangalore, India
05.2018 - 05.2019
  • Generated reports to support senior decision-making and monitored key performance indicators (KPIs) to ensure operational efficiency in supply chain management.
  • Conducted functional testing, including writing and executing test cases, and continuously improved test plans to meet project requirements.
  • Researched industry trends and emerging technologies, staying abreast of best practices to drive innovation and process improvements within the supply chain.
  • Collaborated with cross-functional teams to identify inefficiencies, suggest process improvements, and ensure smooth workflow and operational success.
  • Demonstrated strong time management, task prioritisation and problem-solving skills, consistently exceeding service metrics and receiving recognition for top-quality customer care.
  • Hands-on experience in using tools like Kibana Dashboard and Tableau and in making weekly reports for WBR.

Education

Master of Science - Supply Chain Management

Aston University
Birmingham, England
01.2023 - 01.2024

Bachelor of Commerce - Finance

Christ University
Bangalore, India
04.2015 - 04.2018

Skills

  • Retail sales expertise
  • Exemplary customer service
  • Sales forecasting
  • Brand awareness and representation
  • EPOS knowledge
  • Advanced product knowledge
  • Integrative negotiation
  • Excel intermediate
  • Supply Chain Management
  • Marketing
  • Problem-solving
  • Time management

Languages

English
Native
Hindi
Native
Bengali
Native

Certification

  • Certificate program in Advanced Excel
  • Certificate program in Python
  • Data Analytics
  • Lean Six Sigma Green Belt
  • CMI Level 7 Certificate in Strategic Management and Leadership Practice

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Customer Service Representative

Evolve Hospitality
01.2024 - Current

Operations Assistant

Marks & Spencer
10.2023 - 12.2023

Master of Science - Supply Chain Management

Aston University
01.2023 - 01.2024

Customer Service Manager

Amazon India
07.2020 - 10.2020

Operations Manager

Jonson Auto
12.2018 - 12.2022

Content Test Associate

Amazon Alexa
05.2018 - 05.2019

Bachelor of Commerce - Finance

Christ University
04.2015 - 04.2018

Similar Profiles

CREATE PROFILE
Rajdeep BanerjeeSupply Chain Analyst