Raja Umair Akhtar
Doncaster
Summary
Strong analytical skills and understanding of cyber security principles and best practices. Familiar with industry-standard security tools and technologies. Advanced computational skills from experience working with HackTheBox and carrying out Capture The Flag (CTF) activities Results-driven cyber security student seeking an internship opportunity to gain hands-on experience. Cyber Security Specialist with proficiency in online security research, planning, execution and maintenance. Skilled at training internal users on security procedures and preventative measures. Results-driven individual aspiring to pursue career in cyber security. Demonstrates understanding of network security and management. Dedicated to adhere to encryption rules and apply best practices. Solution-focused Cyber Security Analyst with incident and vulnerability analysis expertise. Monitors new and emerging technologies to innovate risk management. Proactive and adaptive to deliver targeted remedial action, maintaining best practices.
Overview
4
4
years of professional experience
Work History
End User Computing Engineer
Tata Consultancy Services
04.2024 - Current
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Streamlined IT support processes for quicker response times and increased user satisfaction.
- Managed hardware inventory, ensuring timely replacements and minimizing equipment downtime.
- Supported end-users in troubleshooting hardware and software problems effectively.
- Optimized network performance through regular monitoring, troubleshooting, and upgrade initiatives.
- Delivered exceptional customer service, resulting in a high rate of repeat business from satisfied clients.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Enhanced system efficiency by performing regular software updates and hardware maintenance.
Warehouse Operative
Siamo Recruitment
06.2022 - 06.2023
- Stored products in appropriate storage areas to maximize space within the warehouse.
- Moved stock around by hand, using LLOP truck or lifting gear.
- Performed tagging and labelling of warehouse inventory.
- Maintained and cleaned warehouse equipment following set procedures.
- Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
IT Services Support Specialist
AKsourcing
01.2021 - 01.2022
- Configured hardware devices such as printers and scanners, enabling seamless integration into existing networks.
- Streamlined help desk processes, resulting in reduced response times and increased productivity.
- Conducted regular software updates to ensure optimal performance and reduce vulnerability risks.
- Established user accounts, granting appropriate permissions based on role requirements within the organization.
- Enhanced system efficiency by troubleshooting and resolving technical issues for endusers.
Education
Bachelor of Science - Cyber Security
Sheffield Hallam University
Sheffield, SHF08.2023
Skills
- Software diagnosis
- Desktop support
- Technical issues analysis
- Hardware upgrades
- ICT disaster recovery
- Ethical hacking
- Vulnerability analysis
- Self-motivated
- Technical reporting
- System troubleshooting
- Process improvement
Timeline
End User Computing Engineer
Tata Consultancy Services
04.2024 - Current
Warehouse Operative
Siamo Recruitment
06.2022 - 06.2023
IT Services Support Specialist
AKsourcing
01.2021 - 01.2022
Bachelor of Science - Cyber Security
Sheffield Hallam University
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