Hi, I’m
Raja Sabir Ali
Manchester
Summary
Versatile and results-oriented professional with a robust background in conflict resolution, customer retention, and multi-site call management. Fueled by a passion for overcoming challenges, I bring a steadfast commitment to excellence across all facets of professional life. Known for my patient demeanour, I embody a meticulous team-player approach, facilitating proactive communication across all organizational levels.
Armed with an MSc in Project Management, I am dedicated to driving success through adept orchestration of project lifecycles, ensuring impeccable delivery within specified scope, time, and budget parameters. My performance-driven mindset extends to seamlessly adapting to both local and international standards, fostering a dynamic and inclusive work environment.
As an efficient Duty Manager, I excel in performing multifaceted roles to enhance operational efficiency and uphold high-quality standards. With a proven track record of dedication and achievement, I am poised to bring valuable insights and a results-focused approach to contribute effectively to your team and organizational objectives.
Overview
7
years of professional experience
6
years of post-secondary education
Work history
Barton Huxley Management Manchester
Hotel operations manager
05.2023 - Current
Job overview
- Staff levels and adjust schedules as needed to meet demand
- Greet guests and handle any escalated issues personally
- Check-in with the front desk staff to ensure a smooth check-in and check-out process
- Prepare regular reports for senior management, including financial reports and performance metrics
- Ensure compliance with local regulations and industry standards
- Oversee maintenance and repairs of the property
- Ensure that the physical facilities are well-maintained and meet safety standards
- Develop and implement marketing strategies to attract guests
- Oversee day-to-day operations, including front desk, housekeeping, and food and beverage services
- Manage room reservations and ensure optimal occupancy rates
- Recruit, train, and supervise staff members
- Coordinate with vendors for supplies, maintenance, and other services.
- Lead overall direction, coordination and evaluation of department functions.
- Write end-of-shift reports
Shepard Bush TutorsHammersmith, Hammersmith and Fulham
Administration assistant (Part Time)
09.2022 - 04.2023
Job overview
- Greet customers promptly and professionally, providing friendly, knowledgeable assistance.
- Type and proofread documents with zero errors.
- Review expense reports and invoices to assist with monthly accounting processing.
- Act as the main contact for staff and clients.
- Create and maintain a logical and orderly digital filing system for impeccable record keeping.
- Initiative to self-assign administrative tasks in line with company policy to maximise impact.
Motive Technologies, Inc.Islamabad
Account Executive
03.2021 - 08.2022
Job overview
- Provide existing customers advice on our products and platforms
- Demo Motive software to prospective fleet managers and drivers.
- Sell specific products tailored to meet the service requirements
- Arrange quote prices, credit terms and other bid specifications
- Maintain customer records, using CRMS.
- Prepare sales contracts for orders obtained to be submitted for processing
- Accumulate sales presentations and proposals to explain product specifications and applications
- Complete expense reports for sales and relevant paperwork
- Deal with enquiries, taking phone calls, ordering stationery, dealing with post and emails
- Create and update spreadsheets and databases
- Worked accurately and methodically to meet deadlines
- Familiarise with the use of accountancy and paying attention to detail
- Worked in a team and with all types of people, but using own initiative in decision making
- Kept discreet when dealing with confidential client details and encrypted documents
- Constantly study and deepen understanding of market trends to enable consultative insight
Tribe ConsultingIslamabad
Team Lead Operations and Employee Training
01.2020 - 02.2021
Job overview
- Daily login reports, excel spreadsheets, call detail summaries and client escalations
- Provide support on corporate hotlines
- Update scripts and keep track of real-time changes throughout
- Understand and implement new outsourced projects
- Plan and develop daily operations for new projects
- Schedule employees on daily rosters
- Manage daily production as per service level agreements
- Coordinate with various departments for payroll, employee headcounts and final interviews
- Use coordination planning skills to achieve results according to all schedules
- Liaising with employees across the board
- Monitoring the shared inbox and answering all queries and phone calls
- Arrange meetings and events, prepare and circulate new agendas for events ensuring attendees receive accurate and timely information about arrangements
- Expertly led teams of 25 to successfully achieve productivity KPIs.
- Coached team members through new or difficult workflows.
Tribe Consulting Pvt LtdIslamabad
HR Intern
10.2020 - 12.2020
Job overview
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews
- Organised recruitment related company events on a wider scale
- Filed away employee records including unemployment and forms to support compliance procedures
- Prepared monthly, weekly, and daily logs using MS Office
- Created and updated tracking spreadsheets using G-Suite
- Administrating and paperwork handling
- Managing customer's accounts and keeping up to date with details and promotions/offers
- Invoicing and producing customer logs
- Mercury database entry systems
- Handling complaints via CRM systems
- Managing national and international employees, ensuring details are up to date too
Sky ScrapersRawalpindi, Pakistan
International Support Executive
09.2018 - 12.2019
Job overview
- Demonstrated marketing and communications
- Provided customer service from all communication platforms
- Provided quotes to prospects depending on the nature of work
- A Daily follow up via calls, emails, and text messaging services
- Assigned clients tasks to operate freelancers and overseeing tasks to ensure value of content
- Fast past delivery to meet short period deadlines
- Proof reading submissions of all projects
- Created and maintaining filing systems
- Administrating stock management and other duties
- Processed credit card checks and report for direct debit set ups
- Managed the whole floor and team
- Required to build and develop a very loyal local and regional customer base who would support sales and advertising
- Required to travel to different regions to encourage sales across different customer markets
Mar's BPORawalpindi, Pakistan
Customer Sales Representative
01.2018 - 06.2018
Job overview
- Identified and understood the customer's needs to suggest suitable and relevant products
- Connected customers with warranties to specialise in expansive product use
- Served customers with the right language and approach
- Proactively engaged with customers on the shop floor
- Processed finance and credit for customers to complete transactions
- SLR & PI accounts, various systems such as Eclipse
- Enhanced in Microsoft and Laptop specialising and vision expert
- Achieved daily and weekly sales targets without force-selling and without compromising customer service standards
- Used custom software systems to liaise with fellow stores and colleagues nationally to process stock, product requests and general local enquiries
Brain WolvesRawalpindi, Pakistan
Customer Sales Representative
05.2017 - 12.2017
Job overview
- Identify customer needs, and requirements to serve them
- Explored the field of direct sales and support
- Tackled difficult processes and enquiries
- Produced sales from raw data in all vehicle insurance programs and
- Encouraged add-on sales to achieve sales targets
- Processed different types of payment transactions
- Maintained shop floor presence, visibility and replenishing stock
- Dealt with invoicing and stock-taking
- Assisted the duty manager in conducting end-of-day financial and statistical tasks
- Cross-checked all sales-related paperwork for auditing purposes
- Produce sales for solar energy solutions for local households
McDonald'sLondon
Crew Member (Part Time)
10.2022 - 12.2022
Job overview
- Shared product knowledge to answer customer questions and make suggestions.
- Attended to customers with friendly and accurate service.
- Ran orders from kitchen to dining areas.
- Addressed questions, concerns and complaints of customers.
Education
Anglia Ruskin UniversityChelmsford, Essex
MSc from Project Management
09.2022 - 12.2023
COMSATS University
Bachelor of Science from Accounting and Finance
09.2017 - 01.2022
ASPACS Higher Education Secondary SchoolRawalpindi, Pakistan
Pre-Engineering Certificate
Skills
- Multilingual
- Employee development
- Service management
- Repeat business strategies
- Revenue forecasting
- Prioritising workflows
- Client meetings
- Account development
- Converting leads
- Customer rapport
- Key Performance Indicator (KPI) management
- HubSpot
- Salesforce
- Zendesk
- Zoho Corporation
- Resource allocation
- Team supervision
- POS system expertise
- Marketing campaign management
- Sales training
- Confident communicator
- Sales trends
- MySQL
- Monitoring systems and tools
- Troubleshooting and fault-finding
- Agile methodologies
Interests
HOBBIES AND INTERESTS
, I enjoy playing cricket, table tennis, badminton and football. I like to stay fit and healthy in all areas of life by cycling and visiting the gym often.
Languages
English
Fluent
Urdu
Native
Hindi
Native
Punjabi
Native
Arabic
Intermediate
Timeline
Hotel operations manager
Barton Huxley Management
05.2023 - Current
Crew Member (Part Time)
McDonald's
10.2022 - 12.2022
Administration assistant (Part Time)
Shepard Bush Tutors
09.2022 - 04.2023
Anglia Ruskin University
MSc from Project Management
09.2022 - 12.2023
Account Executive
Motive Technologies, Inc.
03.2021 - 08.2022
HR Intern
Tribe Consulting Pvt Ltd
10.2020 - 12.2020
Team Lead Operations and Employee Training
Tribe Consulting
01.2020 - 02.2021
International Support Executive
Sky Scrapers
09.2018 - 12.2019
Customer Sales Representative
Mar's BPO
01.2018 - 06.2018
COMSATS University
Bachelor of Science from Accounting and Finance
09.2017 - 01.2022
Customer Sales Representative
Brain Wolves
05.2017 - 12.2017
ASPACS Higher Education Secondary School
Pre-Engineering Certificate
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