Rajan Sidhu

• Collaborated with team members to achieve targets and deliver outcomes.
• Maintained clean, safe working environments, reducing accident risk.
• Identified issues, analysed information, and applied solutions to enhance problem resolution.

• Collaborated with business analysts to define and standardise business requirements, enhancing clarity for stakeholders.
• Drove business process analysis to strengthen data governance practices.
• Coordinated support for data governance initiatives to improve reporting reliability.
• Owned stakeholder requirement gathering and documented outcomes clearly.
• Managed project updates and governed the quality of analysis documentation.
• Stewarded data governance and data management activities for consistent quality.
• Controlled data quality and consistency through business intelligence reporting platforms.
• Oversaw analysis of business and data processes to identify and recommend improvement opportunities.
• Directed process review efforts to improve operational efficiency outcomes.
• Partnered with cross-functional teams to ensure data solutions effectively met organisational needs.
• Accounted for accurate translation of business needs into reporting solutions.

• Maximised postgraduate opportunity through structured gap year plan, enhancing personal and professional growth. Travelled extensively to gain diverse perspectives and foster personal development. Acquired hands-on experience in daily operations of the family business by joining family business, learning daily operations and contributing to overall workflow.

• Managed customer enquiries and processed orders via phone and email, consistently achieving high call handling and resolution performance.
• Consistently exceeded KPIs while delivering excellent customer service and improving operational efficiency.
• Trained and supported new team members on company systems, processes, and performance standards.
• Applied effective problem-solving skills to address and resolve complex customer issues, ensuring timely and satisfactory outcomes.
• Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
• Participated in regular team meetings to discuss performance metrics, set goals, and address customer service challenges.
• Provided personalised customer service by understanding individual needs and preferences, resulting in improved customer satisfaction scores.
• Maintained up-to-date knowledge of products, services, and policies to provide informed support to customers.
• Trained and supported new team members on company systems, processes, and performance standards.
• Managed customer accounts, addressing updates, billing inquiries, and account settings adjustments to enhance user experience.
• Followed scripts and processes to uphold brand standards.

• Managed month-end VAT and corporation tax returns, ensuring compliance and accuracy in reporting.
• Reconciled expenses and accounts, including company credit cards and expense accounts.
• Performed day-to-day bookkeeping, maintaining accurate finance records to facilitate informed financial oversight.
• Processed financial data to support budgeting, enhancing clarity and decision-making through Intuit QuickBooks reporting.
• Prepared and processed invoices efficiently to support accurate payment timing.
• Analysed financial information and suggested improvements for better operational efficiency.

• Recommended products to customers based on preferences, enhancing their shopping experience.
• Monitored product expiry dates and removed out-of-date stock to uphold health standards.
• Assisted with annual stocktaking by counting items and documenting records.
• Processed and loaded deliveries, then restocked backstock onto store shelves.
• Assisted inventory management by completing regular stock takes to stop discrepancies.
• Restocked shop-floor items to maintain availability, supporting efficient customer service.
• Collaborated with team members to ensure tidy and safe shopping areas, promoting a positive customer environment.

Produced financial statements and balance sheets to inform stronger financial controls.

Interpreted balance sheet results to guide client-focused financial control decisions.

• Communicated growth strategy recommendations to senior management using persuasive analysis.