RAJAN ROOPRAI
WOLVERHAMPTON
Summary
Dynamic professional with proven expertise in sales and customer service excellence. Exceptional communication and leadership skills foster team collaboration and drive outstanding results. Strong ability to work under pressure while managing time effectively to achieve goals.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Sales Executive
Trade Centre UK Wednesbury
Wednesbury
2024.01 - 2025.06
- Facilitated effective communication with customers.
- Assisted with paperwork for finance and sales applications.
- Managed inbound and outbound calls to potential leads.
- Maintained a professional appearance and positive attitude.
- Supported new team members during their onboarding process.
- Addressed customer objections with empathy and professionalism.
- Collaborated with multiple customers simultaneously to ensure high-quality service.
- Identified customer needs to recommend suitable vehicles.
- Utilised CRM systems effectively to manage client information and follow-ups.
- Established trust with clients by demonstrating transparency in all transactions.
- Achieved high customer satisfaction by providing excellent service.
Swimming Teacher/Assistant
The Royal School Wolverhampton Swim Centre
Wolverhampton
2022.01 - 2024.01
- I teach and assist kids of various ages how to swim and ensure safety when in the water. I communicate with parents and carers which proves that I am a confident and mature person.
- Adapted lesson plans based on individual capabilities to ensure progression.
- Enhanced students' swimming skills by implementing diverse teaching techniques.
- Established positive relationships with parents, ensuring their understanding of child's development in swimming.
- Provided constructive feedback for improved stroke technique and efficiency.
Sales Representative
MB (Mercedes Breakers) Wolverhampton
Wolverhampton
2020.01 - 2022.01
- Assisted in various departments by removing car parts and answering phone calls.
- Listed parts online to facilitate sales processes.
- Finalised sales transactions to support overall business operations.
- Streamlined order processing system for faster delivery times.
- Fostered strong customer relationships through exceptional service.
Waiter
Ramada Park Hall Hotel Wolverhampton
Wolverhampton
2020.01 - 2021.01
- Assisted with catering for special events including weddings and birthdays.
- Supported venue setup as required.
- Managed table arrangements to enhance dining experience.
- Provided customer service through friendly interactions.
- Maintained professional appearance throughout shifts.
- Helped reduce waiting times by clearing tables promptly.
- Delivered courteous service to maximise customer satisfaction.
Crew Member
McDonalds Lea Road Wolverhampton
Wolverhampton
2020.01 - 2021.01
- Provided assistance in customer service by promptly addressing queries.
- Operated cash register ensuring accuracy in all transactions.
- Facilitated timely order delivery to enhance customer satisfaction.
- Supported stock management to ensure efficient operations on busy days.
- Managed high-pressure situations effectively resulting in few complaints.
- Worked during peak hours to meet customer expectations efficiently.
Crew manager
Citilink
, West Midlands
2025.07 - 2026.02
- Delegated tasks to enhance workforce efficiency.
- Mentored new staff members to support their professional growth.
- Fostered a supportive work environment to improve team cohesion.
- Conducted regular briefing sessions to enhance skills across the office.
- Organised territories for effective personal and team planning.
- Facilitated conflict resolution to maintain a harmonious workplace.
- Demonstrated commitment and endurance through extensive door-to-door outreach.
- Collaborated with team members to share successful practices in the field.
- Managed time effectively to increase daily visit numbers.
- Applied persuasive techniques to successfully close sales deals.
- Participated in team meetings to develop effective sales strategies.
- Addressed objections resulting in successful sales negotiations.
- Maintained detailed records of sales activities for thorough analysis.
Education
GCSE - Mathematics
GCSE - English
GCSE - Science
A Levels - Health and Social
A Levels - Law
A Levels - Criminology
Cscs card - Construction
RMF GROUP
Birmingham 01/2026 - 02/2026
Skills
- Communication skills
- Customer service excellence
- Leadership
- Sales expertise
- Team collaboration
- Time management
- Strong work ethic
- Self-discipline
- Ability to work under pressure
Certification
- Bronze DofE
- Wadu Ryu – brown belt
- Swim stages 1-10
Timeline
Crew manager
Citilink
2025.07 - 2026.02
Sales Executive
Trade Centre UK Wednesbury
2024.01 - 2025.06
Swimming Teacher/Assistant
The Royal School Wolverhampton Swim Centre
2022.01 - 2024.01
Sales Representative
MB (Mercedes Breakers) Wolverhampton
2020.01 - 2022.01
Waiter
Ramada Park Hall Hotel Wolverhampton
2020.01 - 2021.01
Crew Member
McDonalds Lea Road Wolverhampton
2020.01 - 2021.01
GCSE - English
GCSE - Science
A Levels - Health and Social
A Levels - Law
A Levels - Criminology
Cscs card - Construction
RMF GROUP
01/2026 - 02/2026