Rajalakshmi Manoj
Quality Assurance Analyst
Northamtonshire
Summary
Dedicated Quality Assurance Analyst professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Certificates
Work History
DESIGNATION QUALITY ASSURANCE ANALYST, CATALOGUE ASSOCIATE
EMPLOYER WELLS FARGO
Chennai
08.2020 - 07.2021
- Auditing branch management and their cash inflow and outflow
- Inspecting cheques and safe deposits, making sure they comply with the federal law and rules
- Auditing bank cashier box and their balances and security locks & access and Escalation processes to make sure errors are rectified and reducing and future federal imposed fines
- A result-oriented quality assurance professional with 3+ years of experience across varied business areas
- I possess exceptional attention to details, specialized in performing complex reviews / audit consistently with optimum quality
- A budding leader who is consistent in rooting out discrepancies across people, process & regulatory level
- Adept at developing tacit audit reports /explaining complex audit findings to management thereby enabling them to successfully transform to a much effective framework yielding fruitful results for the organization
DESIGNATION FRAUD & CLAIMS ANALYST
EMPLOYER WELLS FARGO
08.2018 - 08.2020
- Accounting and customer service duties based on strong financial, operating and acting Team leadership performances
- Analysis in compliance with Reg E and US federal Banking guidelines
- Manage Customer claims, chargeback inquiries & settlements
- Process claims, denials and resubmission on fraud disputes
- Amend merchant rules / regulations in adherence to VISA guidelines
- Manage disputes
- Settlement between Issuer and Merchant bank
- Managing end to end Chargeback process
- Reconcile merchant credits & transition cases to closure
Catalogue Associate
Amazon
Chennai
09.2016 - 11.2016
- Upload and publish e-papers like Boston Globe, , Tampa Bay times, The Washington Post for customers through kindle e-reader device
- Audit quality of e-papers, magazines and other e-books through various integrated systems
- Work with dev team to resolve issues in customer device
- Audit active & inactive e-papers and magazines on publishing dates
- Follow up with publishers on upcoming developments of their newspapers and magazines
- Managing customer reviews and complaints
Education
MBA - FINANCE & RETAIL MANGEMENT
VELS UNIVERSITY
05.2009 - 06.2012
MSC - BUSINESS ANALYTICS, UNDERGOING
ASAN BUSINESS SCHOOL
05.2014 - 05.2016
MSC BUSINESS ANALYTICS -
UNIVERSITY OF NORTHAMPTON
02.2022 - Current
Skills
Tableu
SPSS
Analytics
SQL
Power BI
MS Excel
Certification
SPSS
Timeline
MSC BUSINESS ANALYTICS -
UNIVERSITY OF NORTHAMPTON
02.2022 - Current
DESIGNATION QUALITY ASSURANCE ANALYST, CATALOGUE ASSOCIATE
EMPLOYER WELLS FARGO
08.2020 - 07.2021
DESIGNATION FRAUD & CLAIMS ANALYST
EMPLOYER WELLS FARGO
08.2018 - 08.2020
Catalogue Associate
Amazon
09.2016 - 11.2016
MSC - BUSINESS ANALYTICS, UNDERGOING
ASAN BUSINESS SCHOOL
05.2014 - 05.2016
MBA - FINANCE & RETAIL MANGEMENT
VELS UNIVERSITY
05.2009 - 06.2012