Rajagovindan Thiraviyaraman
Luton,Bedfordshire
Summary
A master student of management and flexible team player with management skills works well both independently and within team settings to achieve goals. Enthusiastic and motivated individual passionate about customer service. Skilled communicator and problem solver committed to creating positive customer experiences. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Office Administrator
European Lifecare Group
Hitchin
05.2023 - Current
- Interacted with customers by phone, email or text to provide relevant information.
- Ensure all school immunisation data from school sessions and catch-up clinics are uploaded and reported to NHS practices.
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Collate uploaded data figures and produce reports in line with Management expectations and report discrepancies to the manager.
- Manage filing systems, keep accurate records and ensure confidentiality is maintained.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with effective solutions.
- Monitored individual performance, providing training opportunities to struggling team members, improving customer service and colleague satisfaction.
Project Management Intern
EApps Global Limited
London
06.2022 - 12.2022
- Provided detailed project status updates to stakeholders and executive management
- Prepared and submitted monthly billing reports to management for financial overview
- Maintained detailed records of clients payments and billing adjustments
- Preparing invoices for resources who work with clients
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Reported regularly to managers on project budget, progress and technical problems
- Achieved project deadlines by coordinating with contractors to manage performance
- Prepared and submitted project invoices for review and approval
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
- Coordinated with cross-functional teams to resolve project issues and mitigate risks
- Identified plans and resources required to meet project goals and objectives
- Worked with senior project managers to assist with day-to-day functions
Staffing Coordinator
E2E Infoware
Theni
08.2020 - 03.2021
- Tracked project and team member performance closely to quickly intervene in mistakes or delays
- Utilized online applicant tracking system to screen resumes for all job openings
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees
- Collaborated with managers to identify and address employee relations issues
- Cultivated relationships with recruitment agencies for access to larger talent pools
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Answered phone calls and responded to emails from clients.
Purchase Executive
TVS MOTOR COMPANY
Hosur
02.2019 - 02.2020
- Coordinated paperwork, updated spreadsheets, and maintained permanent records
- Purchased new products and oversaw inventory stocking and availability
- Monitored stock levels and avoided shortages with timely replenishment of materials
- Evaluated supplier quotes based on purchasing procedures and competitiveness in quality, price and delivery
- Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods
- Established and maintained accurate records of purchases, pricing and payment terms
- Negotiated with vendors to procure best prices and quickest service for equipment and supplies
- Consulted and advised department heads on equipment and supply decisions
Administrative Assistant
TVS MOTOR COMPANY
02.2016 - 02.2019
- Network and server monitoring with primary troubleshoot
- Maintaining AD, DNS, DHCP, MS Exchange 2010, Lync Server 2010
- Remote support co-ordinate with IT Helpdesk for technical issues
- Maintained Active Directory throughout the company for user support at 24x7
- Creation/Deletion/Modification of the Email ID, Contacts, Email distribution group on MS Exchange
- Provided administration services to over 500+ Users
- Monitoring CCTV server 24x7 and handled critical situations
- Updating latest Service Packs and Patches on Windows Servers
- Scheduled infrastructure upgrades and software update rollouts around high traffic times to maintain network availability
- Kept detailed documentation on each support ticket and added lessons learned to knowledge base
- Configured IP assignment, core network configuration, and DNS setup for new users
- Directly collaborated with lvl.2 network engineering teams to identify and resolve multiple issues encountered
- Expertly implemented the forcing password standards for 700+ company users for data privacy and security
- Answered calls and emails at help desk to assist customers with level 1 support, bug fixes and configuration issues
- Installed and configured operating systems and applications
- Answered incoming support inquiries via chat, phone and email
- Installed, configured and maintained computer systems and network connections
- Answered high volume of phone calls and email inquiries
- Scheduled appointments and meetings, organized materials and prepared rooms
- Volunteered to help with special projects of varying degrees of complexity.
Education
Master Of Science - Management with Extended professional practice
Coventry University
London 09.2021 - 05.2023
B.TECH - Information Technology
Karpagam College Of Engineering
/2011 - /2015
Skills
- Hardware and Software Monitoring
- Network Configuration and Support
- Customer support and assistance 24/7
- E-mail system management
- Troubleshooting
- Ms Office
- Symantec Endpoint Protection
- Desktop central
- MS Exchange 2010
- Active Directory
- LAN/WAN, Routers, Switches
- Leadership and Change Management
- Administration and support
- Database Maintenance
- Call Centre Operations
- Document Control
- Technical Support
- Project Management Abilities
- Office management
- Excel proficiency
- Managing purchasing activities
Timeline
Office Administrator
European Lifecare Group
05.2023 - Current
Project Management Intern
EApps Global Limited
06.2022 - 12.2022
Master Of Science - Management with Extended professional practice
Coventry University
09.2021 - 05.2023
Staffing Coordinator
E2E Infoware
08.2020 - 03.2021
Purchase Executive
TVS MOTOR COMPANY
02.2019 - 02.2020
Administrative Assistant
TVS MOTOR COMPANY
02.2016 - 02.2019
B.TECH - Information Technology
Karpagam College Of Engineering
/2011 - /2015
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