Hi, I’m
RAJA ZANOOR JAVED
London,UK
Summary
Professional Sales Executive with 5 years of experience attending to needs of customers and converting prospects to increase sales. Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
1
Certification
Work history
Al Shamsi HoldingsDubai, UAE
Retail Sales Executive
02 2020 - 07 2023
Job overview
- Elevated customer experiences from first point of contact, conducting thorough needs analysis to identify optimal solution.
- Showing customer where to find items or directing them to alternatives.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maximised brand visibility and awareness by implementing store merchandising initiatives and maintaining optimal stock levels.
- Analysed daily, weekly and monthly sales figures to determine section profitability.
- Monitored stock levels and made key decisions about stock control.
- Maintained section service levels in alignment with company standards.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Created seasonal sales plans with varying stock and promotional strategies.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
Select Training and Management ConsultancyDubai, UAE
Sales Executive
12 2018 - 02 2020
Job overview
- Respond to all public and in-house course enquiries via the web, phone, and e-mail in a prompt and professional manner
- Analysed industry and competitor trends to enhance sales strategy.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Built focused new client networks, growing business opportunities and increasing revenue possibilities.
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Built rapport with new and existing customers to boost client retention.
- Worked with internal and external teams to initiate marketing strategies to grow at national, regional and specific sector levels.
- Responsible for sourcing hotel venues, booking, and creating LPOs.
- Perform other duties as and when required.
- Managed client relationships from emore-sales to post-sales
- Effectively handled daily customer meetings, sales calls and account management tasks, improving sales team efficiency.
Education
University of Bedfordshire
MBA - MSC Marketing
04/2024
University of Gujrat
Bachelors In Business Administration from Marketing
10/2013 - 03/2018
Skills
- Customer service
- Face to face selling
- Premium product selling
- Customer needs analysis
- Lead maximisation
- Product expertise
- Compliance management
- Monitored stock levels and made key decisions about stock control
- KPI management
- Brand positioning
- Budget supervision
- Relationship management
- Lead development
- Market trends understanding
- Report writing skills
- Salesforce
- Account management
- Cash management
- Online sales
- Merchandising
- mS Office Professional
- Excellent communication, presentation, and negotiation skills
- Interpersonal Skills ability to work with Multi-cultural team
- A team player, but able to act autonomously with minimal guidance
Certification
- SIA Certified in Door Supervisor
- Advanced Sales Techniques - (Certification: Select Training)
- Advanced Negotiation Skills - (Certification: Select Training)
- Advanced Customer Services - (Certification: Select Training)
- Interpersonal and Communication Skills - (Certification: Select)
- Leading Team Effectively - (Certification: KNOLSKAPE)
- Organizing and Prioritizing - (Certification: KNOLSKAPE)
- Telephone Etiquette - (Certification: Select Training)
Languages
English
Fluent
Hindi
Native
Urdu
Native
Timeline
Retail Sales Executive
Al Shamsi Holdings
02 2020 - 07 2023
Sales Executive
Select Training and Management Consultancy
12 2018 - 02 2020
University of Bedfordshire
MBA - MSC Marketing
04/2024
University of Gujrat
Bachelors In Business Administration from Marketing
10/2013 - 03/2018