RAJA WAQAS
Ilford,Essex
Summary
Highly skilled professional with expertise in crisis management, conflict resolution, and health & safety compliance within high-pressure healthcare environments. Demonstrates exceptional attention to detail, communication skills, and problem-solving abilities, ensuring patient and staff safety while maintaining a secure and calm atmosphere. Proficient in surveillance, monitoring, first aid, and emergency response protocols, with a strong commitment to collaborative teamwork and delivering dignified patient care.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Security officer
AA Security Consultants
London
11.2024 - Current
- Maintained a secure and safe environment for employees, visitors, and patients.
- Responded effectively to emergency situations, including medical emergencies and safety breaches.
- Conducted regular safety audits and inspections, ensuring compliance with relevant regulations.
- Collaborated with hospital staff to ensure seamless patient and visitor management.
- Provided first-aid support and assisted emergency medical teams when necessary.
Receptionist intern
LetOut Pakistan
vehari, Peoples Colony
08.2021 - 05.2023
- Greet and direct patients/visitors upon arrival, ensuring a professional atmosphere.
- Answer phone calls and emails, schedule appointments, and handle inquiries.
- Check-in and register patients, updating personal and insurance details.
- Maintain appointment calendar, ensuring accuracy and timely scheduling.
- Manage patient records, ensuring confidentiality and up-to-date information.
Education
Master of Business Administration - Project management
London Metropolitan University
London 06.2023 - 06.2024
Skills
- Crisis Management: Ability to remain calm and decisive in emergency situations, a crucial skill for managing healthcare crises
- Attention to Detail: Proven skill in monitoring and identifying potential issues, ensuring safety and security in high-pressure environments
- Communication Skills: Strong interpersonal abilities, essential for interacting with patients, visitors, and healthcare teams
- Problem-Solving: Experienced in quickly assessing situations and implementing effective solutions, especially in emergencies
- Conflict Resolution: Skilled in de-escalating tense situations, ensuring a calm and secure environment for patients and staff
- Health & Safety Compliance: Knowledge of safety protocols and regulations, adaptable to healthcare settings to ensure patient and staff safety
- Team Collaboration: Effective team player, able to work with diverse groups to achieve a common goal, crucial in healthcare teams
- Patient Handling: Experience in dealing with individuals in distress, offering assistance with dignity and respect
- Surveillance & Monitoring: Proficient in observing environments and identifying risks, ensuring a safe and secure healthcare facility
- First Aid and Emergency Response: Knowledge of first aid, CPR, and emergency protocols, directly transferable to a healthcare setting
Certification
- UK Full Driving License Category B June 2025 DVLA
- First Aid at Work Level 3 August 2026 QualSafe
- Awareness of Mental Health, Dementia And Learning Disability June 2025 CPD Certification Service
- Health And Safety Awareness May 2025 CPD Certification Service
- Environmental Awareness For Employees June 2025 CPD Certification Service
- Fire Safety Awareness May 2025 CPD Certification Service
- Handling Violence And Aggression June 2025 CPD Certification Service
- Health And Safety Responsibilities May 2025 CPD Certification Service
Timeline
Security officer
AA Security Consultants
11.2024 - Current
Master of Business Administration - Project management
London Metropolitan University
06.2023 - 06.2024
Receptionist intern
LetOut Pakistan
08.2021 - 05.2023
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