Hi, I’m
Raja Mariadhasan
Assistant Manager
Scarborough,North Yorkshire
Summary
Proven leader in Operations Management and Team Building, I enhanced team productivity and customer satisfaction at McDonald's Restaurant by implementing strategic business improvements and fostering a positive work environment. Skilled in Problem-Solving and Financial Analysis, I significantly contributed to business growth and operational efficiency. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
years of professional experience
5
Languages
Work History
McDonald's Restaurant
Assistant Business Manager
03.2024 - Current
Job overview
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
- Monitored daily cash discrepancies, inventory shrinkage and deliveries.
- Mentored junior staff members, helping them grow professionally and contribute more effectively to the team''s goals.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
NHS - National Health Service
Deputy Resourses Customer Service Manager
09.2023 - 03.2024
Job overview
- Evaluated staff performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the department''s mission.
- Assisted in budget planning and management, allocating resources strategically for optimal department performance.
- Mentored new recruits during their probationary period, offering guidance on policy adherence, tactical skills, and professionalism within the force.
- Managed and motivated employees to be productive and engaged in work.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Accomplished multiple tasks within established timeframes.
McDonald's Restaurant
Assistant Manager
03.2014 - 08.2023
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Developed strategy to increase sales and drive profits.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
McDonald's Restaurant
Shift Manager
02.2012 - 03.2014
Job overview
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Supervised ongoing daily production and Service.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Hamburg UniversityUnited Kingdom
Diploma from Shift Management
04.2012
City & GuildsUnited Kingdom
Diploma from Hospitality Services
07.2011
Kodaikanal Christian CollegeTamil Nadu, India
Bachelor of Science from Hotel Management And Catering Science
05.2006
St Xaviers UniversityIndia
Bachelor of Science from Mathematics
Skills
Operations Management
Human Resources Management
Customer Service
Decision-Making
Team Building and Leadership
Data Collection
Staff Management
Customer Relationship Management
Documentation And Reporting
Project Management
Financial Analysis
Business Planning
Data Confidentiality
Process Improvement
Risk Assessment and Management
Business Administration
Problem-Solving
Time Management
Multitasking Abilities
Excellent Communication
Quality Assurance
Timeline
Assistant Business Manager
McDonald's Restaurant
03.2024 - Current
Deputy Resourses Customer Service Manager
NHS - National Health Service
09.2023 - 03.2024
Assistant Manager
McDonald's Restaurant
03.2014 - 08.2023
Shift Manager
McDonald's Restaurant
02.2012 - 03.2014
Hamburg University
Diploma from Shift Management
City & Guilds
Diploma from Hospitality Services
Kodaikanal Christian College
Bachelor of Science from Hotel Management And Catering Science
St Xaviers University
Bachelor of Science from Mathematics