- Travelling
Raja Hussain
Sales Supervisor
London
Summary
Personal Statement Diligent and driven individual with a bachelor’s in Business Management. Background includes strong HR Administration, assistant retail store management and customer services experience. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Sales Supervisor
Charles Tyrwhitt
London
05.2022 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Developed sales strategies and established procedures for new employees.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted reports to senior management to aid in business decision-making and planning.
Online Team Leader
Sainsbury's
London
08.2020 - 04.2022
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Retail Sales Supervisor
Watchfinder
London
05.2019 - 04.2020
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Effectively coached team members to reach weekly and monthly sales goals.
- Mentored team members to enhance professional development and accountability in workplace.
- Supervised team of 4 employees within areas of customer service, cash handling, inventory, sales and data entry, skyrocketing customer service rankings 70% in 2019.
- Applied solid market knowledge and business operations expertise to strengthen processes and achieve continuous improvement targets.
- Generated £1.5 million of sales in 2019.
HR Service Advisor
Debenhams
London
09.2017 - 04.2019
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
Payroll Administrator
T.K Maxx Kew
London
08.2014 - 08.2017
- Submitted reports on payroll activities.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Hired, carried out induction, developed and trained store staff, established and monitored goals, and conducted performance reviews.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Kept high average of performance evaluations.
Shop Floor Manager
T.K Maxx
London
08.2012 - 08.2014
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Worked with customers to understand needs and provide excellent service.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Participated in team-building activities to enhance working relationships.
- Developed and maintained courteous and effective working relationships.
Education
BA Honours - Business and Management
Middlesex University
10.2008 - 05.2011
Master of Arts - Human Resources Management & Development
Middlesex University
United Kingdom 09.2021 - Current
Skills
Computerundefined
Interests
- Reading
- Learning about new cultures and history
Timeline
Sales Supervisor
Charles Tyrwhitt
05.2022 - Current
Master of Arts - Human Resources Management & Development
Middlesex University
09.2021 - Current
Online Team Leader
Sainsbury's
08.2020 - 04.2022
Retail Sales Supervisor
Watchfinder
05.2019 - 04.2020
HR Service Advisor
Debenhams
09.2017 - 04.2019
Payroll Administrator
T.K Maxx Kew
08.2014 - 08.2017
Shop Floor Manager
T.K Maxx
08.2012 - 08.2014
BA Honours - Business and Management
Middlesex University
10.2008 - 05.2011
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