Raja Ahmed Ali Nazly
Sheffield,United Kingdom
Summary
Hardworking and reliable individual with strong experience in customer service, public-facing roles, and team environments. Currently working as a Customer Service Agent at G4S, supporting customers on the ESA enquiry line, including vulnerable individuals. I have developed excellent communication, empathy, and problem-solving skills while maintaining professionalism under pressure. Alongside this, I am actively involved in cricket as both a player and coach at Sheffield United Cricket Club, where I contribute to player development and club success. Seeking to continue building my career within customer service, public service, or team-oriented roles.
Overview
5
5
years of professional experience
1
1
Certification
Work history
Cricket Coach (Under 11s)
Sheffield United Cricket Club
Sheffield, UK
2024.06 - 2026.04
- Coach for the Under 11s team, delivering structured training sessions and match-day support.
- Supported young players in developing technical cricket skills, teamwork, and discipline.
- Created a positive and inclusive environment, encouraging confidence and participation.
- Actively contributed to the club by assisting senior coaches and supporting overall club development.
- Demonstrated leadership, responsibility, and safeguarding awareness when working with children.
Professional Cricketer
Sheffield United Cricket Club
Sheffield
2021.06 - 2026.04
- Developed strong teamwork and communication skills through regular training and competitive matches.
- Demonstrated discipline, commitment, and time management.
- Maintained focus under pressure in competitive environments.
- Supported younger and less experienced players, showing leadership and mentoring skills.
Door to door salesperson
Novaris Group
Sheffield
2026.04 - 2026.04
- Utilised persuasive selling techniques for closing sales deals successfully.
- Improved customer understanding with detailed product demonstrations.
- Ensured accuracy of orders for customer satisfaction.
- Collaborated with team members, sharing best practices for success in the field.
- Managed time efficiently to maximise number of daily visits.
- Adapted sales pitches according to individual client requirements.
- Walked long distances during door-to-door outreach, demonstrating commitment and endurance.
- Demonstrated excellent communication skills to gain trust of potential customers.
- Generated interest in products by giving engaging presentations.
Customer Service Agent
G4S
Rotherham, United Kingdom
2025.08 - 2026.02
- Worked on the ESA Enquiry Line, handling inbound calls from members of the public.
- Regularly supported vulnerable customers, demonstrating empathy, patience, and clear communication.
- Provided accurate information while adhering to strict data protection and confidentiality guidelines.
- Effectively managed challenging conversations and resolved issues in a calm and professional manner.
- Liaised with internal teams and management to ensure correct processes and outcomes for customers.
- Developed strong communication skills when dealing with the public and facilitating public services.
- Improved customer satisfaction by efficiently resolving complaints and issues.
Retail sales assistant
itreatskin
Sheffield, UK
2025.07 - 2025.08
- Collaborated with other team members for a streamlined shopping experience.
- Ensured adequate stock supply by liaising with suppliers regularly.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Resolved conflicts effectively, maintaining harmonious workplace environment.
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Maintained visual merchandising standards to attract potential buyers.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
- Assisted customers in product selection for increased sales.
Education
A-Levels - IT, Combined Science, Media Studies
Brinsworth Academy Sixth Form
RotherhamGCSEs - English, Maths, Science and others
Brinsworth Academy
RotherhamSkills
- Customer Service & Public Interaction
- Communication & Active Listening
- Supporting Vulnerable Customers
- Teamwork & Collaboration
- Time Management & Reliability
- Cash Handling & Till Operations
- Problem Solving
- Leadership & Coaching
- Exceptional communication skills
- Excellent verbal and written communication skills
- Data protection & confidentiality awareness
- Following strict procedures and compliance standards
- Public speaking
- Calm under pressure
- Knowledge of [Software]
- Confident use of computers in a professional environment
Languages
Urdu – First Language
Advanced
English – Advanced (C1)
Fluent
Spanish – Beginner (A1)
Elementary
Interests
Gym and fitness, Cricket (playing and coaching), Team sports and personal development
Volunteer Experience
Brinsworth Academy, Fundraising Volunteer (School Fair), Rotherham, UK, 2022-09, 2024-05, Coordinated and supervised stalls at school fairs., Managed cash handling and customer interactions., Worked collaboratively with staff and volunteers to achieve event targets.
Affiliations
- I regularly go to the gym to stay healthy, active, and maintain good mental wellbeing
- I am an active cricketer, which has helped me develop discipline, teamwork, leadership, and a strong competitive mindset.
Certification
Full UK Driving Licence
References
References available upon request.
Timeline
Door to door salesperson
Novaris Group
2026.04 - 2026.04
Customer Service Agent
G4S
2025.08 - 2026.02
Retail sales assistant
itreatskin
2025.07 - 2025.08
Cricket Coach (Under 11s)
Sheffield United Cricket Club
2024.06 - 2026.04
Professional Cricketer
Sheffield United Cricket Club
2021.06 - 2026.04
GCSEs - English, Maths, Science and others
Brinsworth Academy
A-Levels - IT, Combined Science, Media Studies
Brinsworth Academy Sixth Form