Summary

Overview

Work history

Education

Skills

References

Timeline

Raj Bassra

Summary

A dedicated and resilient Revenue Control Officer with a strong background in Positive Behaviour Support and Technical Sales. Offer advanced interpersonal skills, specializing in the de-escalation of high-pressure situations and the protection of organizational revenue. Consistently apply dynamic risk assessments and emotional intelligence to manage complex public interactions while ensuring strict compliance with TfL Byelaws and statutory regulations. Adept at utilizing mobile enforcement technology and maintaining a high standard of data integrity for legal documentation. With a proven track record of exceeding targets, triaging technical issues, and mentoring team members, I am a proactive problem-solver committed to maintaining public safety and operational excellence within a reputable, fast-paced organization.

Overview

years of professional experience

Work history

Revenue Control Officer

Transport For London

2025.01 - Current

Conducted high-visibility ticket inspections across the London Underground network to ensure compliance with the Conditions of Carriage.
Identified fraudulent travel, including the misuse of Freedom Passes, Oyster cards, and contactless payment methods.
Diffused challenging and high-pressure situations with members of the public, utilizing dynamic risk assessments to ensure the safety of passengers and staff.
Worked alongside the British Transport and MET Police during joint operations to target fare evasion hotspots and enhance network security.
Issued Penalty Charge Notices and compiled detailed witness statements for potential prosecutions under the Regulation of Railways Act 1889 and TfL Byelaws.

Positive Behaviour Specialist

Thurrock Lifestyle Solutions

2023.02 - 2025.01

Facilitated customer support by actively managing behaviour support plans and collaborating with ABA managers and PBS coordinators to ensure comprehensive care.
Guide individuals in identifying lifestyle risks by delivering personalised coaching sessions that emphasise practical health and safety measures in a safe space.
Offer guidance in personal health management, focusing on emotional, educational, and social aspects of well-being.
Facilitate seamless transitions by providing comprehensive handovers through Microsoft Teams to ensure colleagues are prepared for shifts, enhancing customer service outcomes.

Specialist Support Worker

Thurrock Council Disabled Childrens services

2022.07 - 2023.02

Support young children in expressing themselves and making choices to foster confidence and independence.
Being on hand to guide and advise, listen and understand, build confidence and self-esteem. Keeping the young adults, we support safe at the facilities we use and in the community.
Following a dedicated person-centred support plan, including updates when necessary.
Contribute to record keeping by recording observations of pupils during the session when needed.

Recruitment Resourcer

Trilogy International

2021.11 - 2022.07

Identified and pursued job leads to enhance recruitment pipeline and expand client base.
Perform thorough pre-employment and compliance checks, utilising relevant tools and frameworks to align with company policy and legislative requirements.
Providing general administrative support to the recruitment function, such as answering enquiries, supporting sales process and making sure candidates and clients always receive a professional and comprehensive service.

Sales Assistant

Sports Direct

2020.12 - 2021.11

Ensure comprehensive resolution of customer inquiries to maintain exceptional service.
Implemented systematic arrangement and replenishment of merchandise, focusing on product popularity and visual merchandising principles.
Facilitated customer transactions on tills.
Assisted with cash handling and management.
Supported daily operations through efficient transaction processing.
Facilitated efficient store deliveries, ensuring timely and accurate distribution of goods.

Warehouse Operative

UPS

2020.07 - 2020.11

Loading and unloading packages
Operating heavy machinery to aid in the completion of tasks
Training new colleagues on how correct method of loading/unloading, scan and sorting packages correctly

Computing Sales Executive

Currys PC World

2016.09 - 2020.04

Created business accounts and invoices for customers to facilitate seamless transactions and enhance customer relations.
Executed setup and completion of credit applications using industry-standard software and compliance checklists.
Engaged customers through personalised interactions, ensuring comprehensive understanding of product offerings.
Organised merchandise by popularity and additional criteria to enhance customer engagement.
Conduct training sessions for new colleagues to enhance team performance and efficiency.