Summary
Overview
Work History
Education
Skills
Languages
Certification
References
Timeline
Generic

RAISSA FERREIRA

Solihull,West midlands

Summary

Versatile leader with extensive experience across human resources, operations, and marketing. Skilled in recruitment, staff training, conflict resolution, and strategic workforce planning, with a proven ability to drive team performance and align operations with organisational goals. Holds a degree in Business and Human Resources Management, CIPD Level 5 accreditation, and practical experience in crafting marketing strategies that deliver measurable results. A dynamic professional dedicated to creating cohesive teams, optimising processes, and fostering an engaging workplace culture.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Front house manager

Wagamama
Birmingham, West Midlands
05.2022 - Current
  • Supervised and motivated a diverse team of front-of-house staff to deliver excellent customer service and achieve operational targets.
  • Created and managed efficient rotas, ensuring adequate staffing levels to meet business requirements while supporting employee work-life balance.
  • Managed budgets for daily operations, reducing costs and maximising profitability through strategic planning.
  • Conducted regular stock counts and managed inventory to minimise waste, maintain accurate records, and meet operational needs.
  • Led recruitment efforts, from candidate selection to onboarding, ensuring smooth integration of new staff into the team.
  • Mediated and resolved conflicts within the team, fostering a positive and productive working environment.
  • Developed and implemented staff incentive programmes to boost morale, performance, and retention.
  • Handled guest complaints and issues promptly, ensuring a positive dining experience and upholding the restaurant’s reputation.
  • As Marketing Sensei, planned and executed localised marketing initiatives to increase customer engagement and drive sales.

Marketing assistant

AM arch studios
Birmingham, West midlands
07.2021 - 03.2022
  • Assisted in developing and executing marketing strategies to enhance brand visibility and customer engagement.
  • Conducted market research and analysed data to identify trends and opportunities.
  • Created and scheduled content for social media platforms, increasing audience engagement.
  • Supported the organisation and promotion of events, ensuring successful execution.
  • Collaborated with design and content teams to produce promotional materials.
  • Monitored and reported on the performance of marketing campaigns, contributing to strategy improvements.

surpervisor

Slims Chickens
birmingham , west midlands
11.2019 - 04.2021
  • Improved team efficiency by implementing new scheduling practices.
  • Facilitated monthly training sessions for enhanced staff performance.
  • Ensured smooth operations with regular maintenance checks.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Organised team resources, resulted in improved project timelines.
  • Developed comprehensive training programmes for improved staff performance.

Education

Bachelor of Science - Business and human resources management

Coventry University
Coventry
09.2021 - 07.2024

Certificate of Higher Education - Business and law

South and City College Birmingham
Birmingham
09.2020 - 06.2021

GCSEs - maths, english, geography, sociology, portuguese

liceu joao xxiii
guinea bissau
09.2014 - 06.2018

Skills

  • Marketing and strategic planning
  • Recruitment and staff training
  • Leadership and conflict resolution
  • Customer service and complaint resolution
  • Cash handling and financial reporting
  • Budget management and quality control

Languages

Portuguese
Native
English
Fluent
Spanish
Fluent
French
Intermediate

Certification

  • Level 5 CIPD Qualification (accredited through BA (Hons) Business and Human Resources Management at Coventry University)
  • CS50 Certificate in Computer Science – Harvard University (Online)

References

References available upon request.

Timeline

Front house manager

Wagamama
05.2022 - Current

Bachelor of Science - Business and human resources management

Coventry University
09.2021 - 07.2024

Marketing assistant

AM arch studios
07.2021 - 03.2022

Certificate of Higher Education - Business and law

South and City College Birmingham
09.2020 - 06.2021

surpervisor

Slims Chickens
11.2019 - 04.2021

GCSEs - maths, english, geography, sociology, portuguese

liceu joao xxiii
09.2014 - 06.2018

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