Hi, I’m
Priyanka Rai
Leeds,England
Summary
Compassionate Care Assistant with comprehensive background with elderly patients in care home settings. Provides exceptional care demonstrating dedication to safe nursing practices for continued patient trust. Maintains excellent levels of patient care through kindness and commitment to safe working practices.
Overview
3
years of professional experience
5
years of post-secondary education
Work History
Headingley Nursing HomeLeeds, England
Care assistant
12.2023 - 08.2024
Job overview
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Kept patient environments clean and neat following optimum hygiene standards.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Successfully positioned, lifted and moved patients from bed into wheelchairs, applying safe handling techniques.
- Observed patient condition and behaviour closely, reporting changes or concerns promptly.
- Maintained confidentiality and compliance standards for optimised patient care.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Provided attentive first-hand care, comfort and safety to patients.
- Monitored client health conditions and reported immediate issues to manager.
- Recorded clinical observations in electronic health record and reported observed changes to senior clinical staff.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Improved patients' quality of living, engaging in fulfilling and meaningful activities to encourage community access.
Human welfares organizationNepal, Nepal
Customer service representative
06.2021 - 07.2023
Job overview
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Education
Public Youth Campus, Dhobichaur Kathmandu, Kathmandu, Nepal
Bachelor of Travel and Tourism from Hospitality
08.2016 - 07.2021
York St John University, York
Master of Business Administration from Business
09.2023
Skills
- Communication skills
- Desire to learn
- Patient handling and positioning
- Calm under pressure
- Basic life support
- Clinical waste disposal
- Documentation development
- Patient risk assessment
- Mobility support
- Cultural awareness
- Patient relationship building
- Pain management
- Community engagement
- Polite and honest
- Be empathetic
- Patience
- Being Friendly
Timeline
Care assistant
Headingley Nursing Home
12.2023 - 08.2024
York St John University
Master of Business Administration from Business
09.2023
Customer service representative
Human welfares organization
06.2021 - 07.2023
Public Youth Campus, Dhobichaur Kathmandu
Bachelor of Travel and Tourism from Hospitality
08.2016 - 07.2021
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