Rainer Lewis
Poole,Dorset
Summary
Caring and empathetic support worker with 11 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
6
6
years of post-secondary education
Work History
Support Worker
Lifeways Groups
Poole, Dorset
01.2013 - Current
- Support and enable individuals with Learning Disabilities and mental health to have a full-filling life style
- Assist individuals to achieve their goals and facilitate them to learn life skills to interact and socialise in the community.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Support new colleagues to integrated with the job role
- Empowered individuals to pursue hobbies and leisure activities.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Promoted personal well-being and independence, building service user confidence through social and community interaction.
Senior Health Care Assistant
White Lodge & St Helens Residential Home
Bournemouth, Dorset
02.2010 - 12.2012
- Responsible for ensuring service user receive the best standard of care and support to their life style
- Assist service user with personal care, washing/ bathing and toileting
- Administer medication, Manual handling and transfer
- Risk Assess, review and update Care Plan
- Collaborate with service users, families and other professionals to provide and promote the well-being of service user
- Key achievements: Completed level 3 Diploma in Health and Social Care (Adults)
- Employee of the month
Counter Staff
Wonderful Kitchen
Bournemouth, Dorset
05.2009 - 01.2010
- Processing orders, taking payments and assist to deliver takeaway to customers home
- Also assist to promote the business by delivery leaflets from house to house.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Advised customers on menu queries, recommendations and dietary and allergy concerns.
Waitress
Batastini Café/Bar
Bournemouth, Dorset
06.2009 - 01.2010
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Took food and beverage orders using POS system or order slips to maintain accuracy.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
Assistant Manager
Swanbourne Finishing
Poole, Dorset
01.2003 - 07.2009
- Handling Direct mailing, Hand-finished and other types of print fulfillment.
- Trained staff on best practices to achieve optimal productivity.
- Drive forklift to load and unload goods
- Run workshop for new recruits and ongoing workers
- Give quotation and advise on time scale needed to complete the job
- Check and inspect quality before sending finished product back to client.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
Assistant Manager
Orchid Cuisine Restaurant
Bournemouth and Poole, Dorset
04.2004 - 05.2009
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Trained staff on best practices to achieve optimal productivity.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Organised special events and functions, including receptions, parties and corporate functions.
Supervisor, Hand Finishing
Swanbourne Data
Poole, Dorset
10.2002 - 01.2003
- Working as part of the Team
- Packing Greeting cards and re-box products.
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
- Managed staff rotas, planning workloads effectively and strategically.
Manager
Hot Wok Café
Bournemouth, Dorset
05.2000 - 10.2002
- Run day to day administration for the Restaurant.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant sales.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Team Member
Mutiara Takeaway
Poole, Dorset
01.1999 - 04.2000
- Working as part of the Team
- Taking orders, handling cash, cheque and electronic payment
- Help to cook and prepare food under Head Chef supervision
- Deliver food to customer and distribute leaflets to promote the business.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Demonstrated proper food handling and safety standards.
Mushroom Picker
Yeatminister Mushroom Farm
, Sherbone
08.1996 - 12.1998
- Working as part of the Team
- Picked, trimmed and prepped mushroom carefully to minimise waste and maintain quality standards.
- Observed standards and regulations for storing and preserving produce to preserve freshness.
- Inspected mushrooms for signs of damage, insect manifestations or rot and notified managers for action.
Waitress
Good Earth Chinese Restaurant
Bournemouth, Dorset
12.1993 - 07.1996
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Provided menu and offered recommendations to complement dining experience.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Student Midwife
National Health Services
Dorchester, Dorset
09.1990 - 11.1993
- Assisted Midwives in providing antenatal, intrapartum and postnatal care.
- Delivered comprehensive, caring, research and evidence-based care to mothers and families.
- Skilfully managed pressures of academic studies and commitment to long day and night shifts for 3 years.
- Handled emergencies focused on achieving positive outcomes.
- Provided emotional support during delivery, coaching and calming patients to enable safe delivery.
- Conducted parenting classes, clinical examinations and screenings for accurate antenatal care.
- Wrote patient care plans after assessing and monitoring expectant mothers and developing fetuses.
- Monitored health of mother and child, referring mother to obstetrician in case of medical complications.
Team Crew
McDonald's
Bournemouth, Dorset
01.1990 - 08.1990
- Working as part of the Team
- Working in the kitchen, Cashier and Lobby
- Employee of the month
- Maximised restaurant cleanliness and accessibility.
- Attended to customers with friendly and accurate service.
Sales Assistant
Super Komplex Shopping Mall
Penang, Malaysia
02.1987 - 11.1989
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Education
NVQ Level 3 - Health and Social Care (Adults)
Weymouth College
Weymouth 08.2011 - 07.2012
NVQ Level 2 - Health and Social Care
Best Training
Bournemouth 01.2011 - 06.2011
NVQ Level 2 - Catering & Hospitality
Bournemouth and Poole College
Bournemouth 01.1995 - 07.1995
Registered Midwife - Midwifery
Bournemouth University
Bournemouth 09.1990 - 11.1993
Achieved a Credit - English Language
Wessex Academy
Poole 01.1990 - 06.1990
GCSEs - General Certificate of Education
SMK Convent Pulau Tikus
Penang, Malaysia 01.1985 - 11.1985
Skills
- Responsible and reliable, proficient in providing person-centred care
- Support the individual with learning difficulties to have a fulfilling life style
- Support the individual to learn life skills, specific to their needs
- Passionate and motivated, with a drive for excellence
- Team player and have leadership skills to draw colleagues to work effectively together
- Assist Duty Manager in planning rota and shifts plan
- Support new colleagues to join the company, in their new role
- Problem-solving skills and the ability to adapt and act accordingly to situations
- The ability to work both alone and as part of a team
- Customer-focused
Languages
English
Fluent
Chinese (Cantonese)
Fluent
Chinese (Mandarin)
Intermediate
Malay
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Support Worker
Lifeways Groups
01.2013 - Current
NVQ Level 3 - Health and Social Care (Adults)
Weymouth College
08.2011 - 07.2012
NVQ Level 2 - Health and Social Care
Best Training
01.2011 - 06.2011
Senior Health Care Assistant
White Lodge & St Helens Residential Home
02.2010 - 12.2012
Waitress
Batastini Café/Bar
06.2009 - 01.2010
Counter Staff
Wonderful Kitchen
05.2009 - 01.2010
Assistant Manager
Orchid Cuisine Restaurant
04.2004 - 05.2009
Assistant Manager
Swanbourne Finishing
01.2003 - 07.2009
Supervisor, Hand Finishing
Swanbourne Data
10.2002 - 01.2003
Manager
Hot Wok Café
05.2000 - 10.2002
Team Member
Mutiara Takeaway
01.1999 - 04.2000
Mushroom Picker
Yeatminister Mushroom Farm
08.1996 - 12.1998
NVQ Level 2 - Catering & Hospitality
Bournemouth and Poole College
01.1995 - 07.1995
Waitress
Good Earth Chinese Restaurant
12.1993 - 07.1996
Registered Midwife - Midwifery
Bournemouth University
09.1990 - 11.1993
Student Midwife
National Health Services
09.1990 - 11.1993
Achieved a Credit - English Language
Wessex Academy
01.1990 - 06.1990
Team Crew
McDonald's
01.1990 - 08.1990
Sales Assistant
Super Komplex Shopping Mall
02.1987 - 11.1989
GCSEs - General Certificate of Education
SMK Convent Pulau Tikus
01.1985 - 11.1985
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