RAINE Wickens
Windermere,Cumbria
Summary
Proactive, adaptable, and highly motivated hospitality professional with hands-on experience in housekeeping, hosting, front-of-house, and laundry operations across busy hotels, cafés, and resort-based holiday lettings. Known for maintaining exceptional standards of cleanliness, organisation, and guest service, with a keen eye for detail and a calm, positive approach in fast-paced environments. Currently seeking a resort-based role for the 2026/27 winter season, where I can apply my organisational skills, adaptability, and strong work ethic in a dynamic alpine setting.
Overview
11
11
years of post-secondary education
7
7
years of professional experience
Work history
Chalet Housekeeper & Host
All At Ski
Sainte-Foy-Tarentaise, France
2025.12 - 2026.04
- Contributed to a 5-person team maintaining 16 holiday chalets, upholding exceptional standards of cleanliness, presentation, and guest readiness.
- Completed chalet changeovers within strict turnaround times, including hot tub maintenance, water treatment, and equipment inspections.
- Collaborated with a fellow host for a total of 4 weeks to deliver a high-quality guest experience, providing attentive customer service and responding to guest requirements.
- Planned and prepared breakfasts, afternoon teas, and four-course evening meals, adapting menus to accommodate a range of dietary needs.
- Maintained high standards of food hygiene, health and safety, organisation, and teamwork in a fast-paced hospitality environment.
Property Inspection Specialist & Laundry Operative
Lakeland Retreats
Windermere, UK
2025.06 - 2025.12
- Conduct monthly compliance, inventory, and maintenance inspections across 50+ luxury holiday properties, identifying and resolving maintenance issues while ensuring adherence to safety and operational standards.
- Operate specialist industrial laundry equipment to ensure the timely processing and distribution of linen and towels across the property portfolio.
- Monitored linen stock levels and movement, implemented quality assurance procedures, and maintained accurate records to prevent shortages while ensuring linen quality met presentation standards.
- Prepare properties for guest arrivals through rigorous quality checks, fire safety inspections, stock replenishment, and oversight of housekeeping standards.
- Coordinated with colleagues to resolve guest queries and requests, supporting smooth check-ins and directly contributing to guest satisfaction.
Front of House / Bartender / Waitress
The Inn Collection Group (The Angel Inn)
Bowness-on-Windermere, UK
2023.07 - 2024.09
- Delivered friendly, efficient customer service in a busy hotel bar and restaurant.
- Established rapport with guests to enhance their dining experience, maintained cleanliness of service areas, and addressed customer queries with professionalism.
- Quickly and clearly communicated dining orders to kitchen staff using a POS system, directing attention to special requests and dietary requirements of customers.
- Completed regular training on Emergency First Aid, GDPR, Fire Safety, Allergy Awareness and Contractable Diseases in the food industry, amongst others (certificates available upon request).
Housekeeper
Lakeland Retreats
Ambeside, UK
2023.06 - 2024.09
- Carried out full property cleans and linen changes throughout upon guest departure, ensuring exceptional cleanliness and presentation across six luxury holiday cottages.
- Liaised with departments to report and resolve maintenance and stock issues promptly.
- Produced and submitted monthly invoices to property managers and owners.
Waitress / Bartender
Boardwalk Bar & Grill
Bowness-on-Windermere, UK
2020.07 - 2022.09
- Expertly prepared and served a variety of beverages (cocktails, beers, wines, soft drinks, coffees) and delivered food orders in a fast-paced environment, maintaining accuracy and speed while meeting exceptional quality standards.
- Maintained expert knowledge of bar and menu items, providing tailored recommendations that enhanced guest satisfaction and accommodated dietary needs.
- Delivered exceptional guest service by creating a welcoming atmosphere, building rapport, and encouraging repeat visits, as reflected in positive feedback and online reviews.
- Facilitated smooth team operations through clear communication and collaboration, effectively utilising POS systems to accurately relay orders and special requests.
- Performed closing duties, including thorough cleaning, stock rotation, and security checks, reducing waste and ensuring operational readiness.
Barista / Waitress / Caterer
The Old Post Office Tearoom
Troutbeck, UK
2019.06 - 2022.07
- Completed barista training and operated an industry-level coffee machine to prepare a wide range of caffeinated beverages efficiently and to a consistently high standard.
- Delivered exceptional service in a fast-paced tearoom, completing orders quickly and accurately.
- Completed Food Hygiene & Safety Levels 1, 2, and 3, consistently maintaining high hygiene and food safety standards to ensure a safe, compliant working environment.
- Trained new staff on operational procedures and best hygiene practices, while operating and monitoring commercial dish and glass washing equipment to support efficient kitchen operations.
- Cleaned and sanitised dining areas, waiting areas, bathrooms, and the kitchen to ensure guest comfort and maintain a hygienic environment.
Education
Bachelor of Science - Forensic Psychology & Criminal Justice
Liverpool John Moores University
Liverpool 2022.09 - 2025.07
A-Levels - Business (A*), Psychology (B), Biology (C)
Kirkbie Kendal School
Kendal, Cumbria 2020.09 - 2022.07
Level 3 Cambridge Technical - Sport & Physical Activity
Kirkbie Kendal School
Kendal, Cumbria 2020.09 - 2022.07
10 GCSEs -
Kirkbie Kendal School
Kendal, Cumbria 2015.09 - 2020.07
Skills
- Housekeeping
- Customer Service
- Organisation
- Detail-Oriented
- Adaptable
- Team Player
Achievements & Positions of Responsibility
- Community Volunteer, Alzheimer's Society: Supported dementia patients at a local social club by preparing food, engaging in activities, and adapting communication based on changing moods and needs.
- Feed Station Lead Volunteer, The Lap Ultra-Marathon: Managed a feed station and bag drop for 1000+ runners twice annually (ongoing).
- Business Competition Team Leader, Young Enterprise 2021: Constructed a successful business plan and was awarded Kirkbie Kendal Entrepreneur of the Year.
- Duke of Edinburgh, Bronze Award
Affiliations
- Long-term hockey player (Cumbria Association level) and keen fell walker.
- Advanced-level snowboarder and intermediate-level skier, eager to experience more of the alpine lifestyle and culture
Languages
English
Native
Spanish
Intermediate
Timeline
Chalet Housekeeper & Host
All At Ski
2025.12 - 2026.04
Property Inspection Specialist & Laundry Operative
Lakeland Retreats
2025.06 - 2025.12
Front of House / Bartender / Waitress
The Inn Collection Group (The Angel Inn)
2023.07 - 2024.09
Housekeeper
Lakeland Retreats
2023.06 - 2024.09
Bachelor of Science - Forensic Psychology & Criminal Justice
Liverpool John Moores University
2022.09 - 2025.07
A-Levels - Business (A*), Psychology (B), Biology (C)
Kirkbie Kendal School
2020.09 - 2022.07
Level 3 Cambridge Technical - Sport & Physical Activity
Kirkbie Kendal School
2020.09 - 2022.07
Waitress / Bartender
Boardwalk Bar & Grill
2020.07 - 2022.09
Barista / Waitress / Caterer
The Old Post Office Tearoom
2019.06 - 2022.07
10 GCSEs -
Kirkbie Kendal School
2015.09 - 2020.07