Raimonda Stephens
Ivybridge,Devon
Summary
A highly organised and dependable Business Support professional with over 10 years' experience providing administrative and operational support across commercial, HR, technology and healthcare sectors. I enjoy bringing structure to busy environments, keeping things organised and ensuring day-to-day operations run smoothly. I'm known for building positive working relationships, communicating professionally with people at all levels and taking a proactive approach to solving problems. With excellent attention to detail and a calm, organised approach, I thrive in roles where I can support colleagues, improve processes and provide an excellent service to both internal teams and customers.
Overview
1
1
Language
16
16
years of professional experience
Work history
Sales Support Administrator
Climb Channel Solutions UK
2024.10 - 2026.03
- Supported busy sales team by coordinating administrative processes, maintaining customer records and ensuring clients received professional and efficient service.
- Managed customer enquiries by telephone and email, providing timely and professional support.
- Prepared quotations, contracts and sales documentation with high level of accuracy.
- Processed customer orders and monitored progress through to completion.
- Maintained accurate customer records using internal systems.
- Liaised with internal departments to ensure orders and customer requests were completed efficiently.
- Produced reports to support sales team's performance.
- Built positive relationships with customers by providing reliable and responsive support.
Business Support Coordinator
Turning Point HR
2021.11 - 2024.09
- Provided business and administrative support across range of client accounts, ensuring work was delivered accurately, efficiently and within agreed timescales.
- Managed varied workload while meeting competing deadlines.
- Maintained accurate records using Salesforce and other business systems.
- Liaised with clients to resolve queries and obtain required information.
- Reviewed reports and documentation to ensure quality and accuracy before issue.
- Worked collaboratively with colleagues across different departments.
- Helped improve administrative processes and contributed to new service development.
Junior Project Manager
Restart Consulting
2021.08 - 2021.11
- Supported healthcare projects by coordinating administrative activities, organising meetings and maintaining accurate documentation.
- Organised meetings and stakeholder workshops.
- Prepared reports and project documentation.
- Maintained schedules and monitored progress.
- Assisted with budgeting and reporting.
- Worked closely with internal teams and clients to ensure work progressed smoothly.
Parts Coordinator
Still Materials Handling UK
2018.08 - 2021.07
- Provided customer and administrative support for national commercial clients including Tesco and Jaguar Land Rover.
- Processed customer orders from enquiry through to delivery.
- Investigated and resolved customer issues.
- Managed returns and customer credits.
- Worked closely with warehouse teams and logistics providers.
- Used SAP to manage orders, invoices and customer records.
- Delivered excellent customer service in fast-paced environment.
Cloud Solutions Account Manager
Grey Matter Ltd
2015.09 - 2018.08
- Managed customer accounts and supported clients throughout the delivery of Microsoft Cloud solutions.
- Built long-term relationships with business clients.
- Coordinated customer requirements with technical teams.
- Prepared quotations and commercial documentation.
- Managed customer expectations throughout service delivery.
- Identified opportunities to improve customer experience.
General Assistant → Restaurant Supervisor → Food & Beverage Supervisor
Sidmouth Hotels Ltd
2010.08 - 2015.04
- Progressed through several supervisory roles while leading teams, organising events and delivering excellent customer service.
Education
PRINCE2 Practitioner -
BA (Hons) - Drama
University of Exeter
Skills
- Business & Administrative Support
- Office Coordination
- Customer & Client Service
- Diary & Meeting Management
- Document Preparation
- Record & Database Management
- Microsoft 365 (Word, Excel, Outlook & Teams)
- Documentation management
- Conflict resolution tactics
- Client Relationship Management
- CRM software fluency
- SAP
- IFS
- Salesforce CRM
- Relationship Building
- Problem Solving
- Process Improvement
- Managing Multiple Priorities
- Accurate Data Entry & Reporting
- Quoting and proposals
Additional Information
Fluent in English and Lithuanian
References
References available upon request.
Timeline
Sales Support Administrator
Climb Channel Solutions UK
2024.10 - 2026.03
Business Support Coordinator
Turning Point HR
2021.11 - 2024.09
Junior Project Manager
Restart Consulting
2021.08 - 2021.11
Parts Coordinator
Still Materials Handling UK
2018.08 - 2021.07
Cloud Solutions Account Manager
Grey Matter Ltd
2015.09 - 2018.08
General Assistant → Restaurant Supervisor → Food & Beverage Supervisor
Sidmouth Hotels Ltd
2010.08 - 2015.04
BA (Hons) - Drama
University of Exeter