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Associate Principal Engineer

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  ServiceNow 2X MVP and Architect with over 8 years of expertise in design, development, and solution architecture for ITSM, ITOM, HRSD, and platform integrations.
  Successfully aligned business needs with scalable technical solutions, enhancing process efficiency and minimizing customization risks.
  Led end-to-end integrations with tools like Jira and AWS, ensuring seamless data flow and collaboration.
  Demonstrated ability in cost optimization and operational improvement, driving initiatives such as Virtual Agent and ChatGPT integrations to elevate user experience.


Business & client, management & équipe, RH & recrutement, transformation & résultats synthétisent mon profil qui a évolué vers celui d'un "manager leader" au fil de mon parcours. Nous avons l'opportunité de vivre une époque de transformation à grande vitesse qu'elle soit digitale, sociétale, comportementale et manageriale. Ainsi, contribuer à développer une activité, manager et recruter les talents, et construire un collectif autour d'une stratégie sont les axes clés de compétences et de leadership que j'apporte dans mes activités. Cet environnement de transformation constitue pour moi une source de motivation et d'intérêts, dans un esprit de curiosité et d'écoute de nouveaux challenges.

Service Training Specialist and Business Analyst with extensive expertise in business analysis and requirements gathering. Demonstrated success in improving training documentation and implementing effective process enhancements. Skilled in managing stakeholder relationships and leading teams to ensure compliance with health and human services standards while advancing quality assurance initiatives.

Un parcours transversal entre web, édition de logiciels et pilotage de projets SI. Une expérience confirmée dans la coordination d'équipes métiers et IT autour d'enjeux de transformation numérique. Capacité à fédérer, structurer et pérenniser les changements, dans une logique d'amélioration continue et de performance collective.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Professional goals: Reach the Technical Services Manager or Architect level

ASSOCIATE CLOUD ENGINEER To become a successful professional in the ﬁeld of information technology and to work in an innovative and competitive work atmosphere. Contribute substantially to achieve corporate objectives and utilizing my experience towards the growth of organization and myself. Hardworking and reliable with strong ability in particular task. Highly organized, proactive and punctual with team-oriented mentality. skilled at leading cross-functional teams. Remarkable relationship building, decision making and communication skills. Drives software process improvements that enable progressively increased team efficiency.

Skilled VMware Cloud Engineer with background in designing, implementing and managing cloud-based infrastructures. Possess expertise in VMware stack including vSphere, NSX-T, vSAN and VCF that aligns with business objectives. Have demonstrated strengths in problem-solving, team collaboration and technical communication. Previous work has resulted in streamlined operations, increased system efficiency and improved security for enterprise clients.

Skilled Office 365 Administrator with background in managing, configuring, and deploying Office 365 workloads. Understands how to manage identities, comply with regulations, and sustain Office 365 collaboration environment. Strengths include strong problem-solving skills, ability to work under pressure, and familiarity with SharePoint Online, OneDrive for Business, Teams, and Exchange Online. Previous roles show significant impact on optimizing workflows and implementing efficient communication systems across different departments.

Software development professional with expertise in software, development, support, and integration. Advanced knowledge of in-demand programming languages enables tackling complex coding challenges. Background includes writing code and developing systems for diverse kind of applications. More than 10 years of experience working with Microsoft .net plattform, focused mainly in Back-end side using Microsoft SQL Server, Windows forms, Web applications, Web APIs, MVC, Unit testing and following Agile methodologies like Scrum and Kanban.

RAIDAH JAHAN

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Infrastructure Engineer - Infrastructure as Code

Infrastructure Engineer - Windows 2016 Servers

Infrastructure Engineer

Infrastructure Engineer

Education

BSc (Hons) - Computer Science

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Infrastructure Engineer - Infrastructure as Code

Infrastructure Engineer - Windows 2016 Servers

Infrastructure Engineer

Infrastructure Engineer

BSc (Hons) - Computer Science

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