RAIAS BIN NIZAM
Harlow,Essex
Summary
As a Vice President at Ravensbourne Students' Union (RSU) and a Student Counsellor at NWC Education, I leverage passion for business and education to deliver positive outcomes for students and stakeholders. With a robust background in sales, customer service, and business development, I have a proven track record of driving revenue growth, fostering client relationships, and implementing strategic sales initiatives. In my roles, I recruit students from diverse backgrounds, provide guidance throughout the application process, and coordinate various events and campaigns. Besides, I advocate for student interests within the university community, ensuring their voices are heard and respected. Committed to continuous improvement, I aim to make meaningful contributions to the industry.
Overview
5
5
years of professional experience
Work History
Student Consultant and Recruitment Officer
New Way Consultancy
04.2024 - Current
- Provided support during contract negotiation processes, ensuring mutually beneficial agreements between parties involved.
- Actively participated in networking events, fostering relationships with potential clients and expanding company's reach.
- Created engaging virtual and in-person recruitment events, sparking interest and increasing program enrolment.
- Managed approximately 80 incoming calls, texts and emails per day from customers.
Retail Customer Service Assistant
BP
06.2023 - Current
- Maintained clean and organized work area, contributing to efficient and professional atmosphere within department.
- Resolved client inquiries and issues, maintaining high level of professionalism and courtesy.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
Proprietor
Funk Lifestyle (E-Commerce)
02.2019 - 04.2023
- Developed loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in industry.
- Developed and managed relationships with vendors and suppliers.
- Increased customer satisfaction by providing personalized service and addressing clients' needs.
Business Development Executive
Multibrands International Ltd
01.2022 - 04.2022
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Effectively dealt with consumer concerns, resolving problems to develop great connections and enhance customer satisfaction levels.
Education
MBA - Business Administration
05.2024
BBA - Finance
01.2022
Skills
- Cross-Functional Teamwork
- Meeting facilitation
- Innovation Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Customer Relationship Management
- Sales and Business Development
Accomplishments
- Boosted student enrolment by 90% through various recruitment efforts like online campaigns and school partnerships.
- Created engaging virtual and in-person recruitment events, sparking interest and increasing program enrolment.
- Offered personalized support to prospective students, guiding them through the application process and making them feel valued within the agency's network.
- Achieved maximum BP card distribution with glowing customer feedback.
- Nominated Store Superstar of the Month for exceptional service and card promotion.
- Received multiple heartfelt manager recognitions for exceeding expectations and contributing to team success.
Languages
Bangla: First Language
English: Advance
Hindi: Advance
Timeline
Student Consultant and Recruitment Officer - New Way Consultancy
04.2024 - Current
Retail Customer Service Assistant - BP
06.2023 - Current
Business Development Executive - Multibrands International Ltd
01.2022 - 04.2022
Proprietor - Funk Lifestyle (E-Commerce)
02.2019 - 04.2023
Ravensbourne University London - MBA, Business Administration
Premier University Chittagong - BBA, Finance
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