Rai Dutta Nandy
Bexleyheath,Kent
Summary
NCFE Cache Level 2 certified Teaching Assistant with volunteering experience at Pelham Primary School. Over seven years of customer service experience combined with sales administration training. Proven reliability, organized workflow, and strong teamwork across telecom, ecommerce, retail, wholesale, food, and education. Quick learner with a track record of meeting role-based challenges.
Overview
19
19
years of professional experience
Work History
Sales Assistant
Marks & Spencer
Bexleyheath
10.2022 - Current
- .Assisting customers on the shop floor: Guiding customers through stores, answering questions, and providing product recommendations across food, fashion, home, and beauty sections
- .Operating tills and handling transactions: Managing payments efficiently while maintaining a friendly and professional demeanor
- .Maintaining store presentation: Regularly tidying shelves, replenishing stock, arranging displays, and checking that products are correctly labelled
- .Providing product knowledge: Ensuring customers understand options, features, and offers; this may include specializing in certain areas over time
- .Promoting multi-channel experiences: Assisting customers with online orders, click-and-collect, and other in-store digital services 1
- Contributing to team performance: Collaborating with colleagues and managers to meet store goals and uphold service standards
Customer Team Member
Coop
Dartford
08.2021 - 09.2022
- Serving customers diligently and providing them great experience of shopping at the Co-op store so that they rerun happily to our store
- Process sales efficiently at the till and maintain cash counter with integrity and accuracy
- Accepting deliveries at the store and completing stocking and verification processes in a timely manner
- Collaborating with the Co-op team members and helping team achieve targets
- Working flexibly during weekdays/weekends and pro-actively volunteering to work at other branch stores in the area when required
Midday Assistant
Gilbert Colvin Primary School
Ilford
09.2020 - 12.2020
- Served school dinner to primary school children
- Organised logistics for the school dinner
- Provided help and assistance to the students in need
Admin & Cashier
JJ Foods
Dagenham
06.2017 - 11.2017
- Maintain inventory checklist and sales book entries (MS Excel). Tally cash with sales entries at end of the day.
- Generate sales leads in order to promote sales of JJ Food Service products and increase annual turnover in line with sales targets.
Community Volunteer
Loxford Children Centre
London
02.2017 - 05.2017
- Manage logistics for the centre.
- Organise creative activities for children.
- Manage relationships with parents and guardians.
Personal Assistant to CEO
Hum Saath-Saath Matrimony Portal
Pune
01.2014 - 02.2015
- Assisted CEO with event planning, including associated travel and logistical arrangements.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Screened applicant CVs and coordinated both phone and in-person interviews.
- Drafted bi-weekly time sheets for executives and employees.
- Completed data entry, tracked CVs and maintained the applicant tracking system.
- Compiled company information and related material, and distributed it to candidates.
- Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.
- Obtained signatures for financial documents, and internal and external invoices.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Class Teacher
Mickey Minnie Primary School
Pune
08.2012 - 06.2013
- Set up lesson materials, bulletin board displays and demonstrations.
- Completed and filed all necessary paperwork for classroom activities and attendance logs and maintained accurate and complete records.
- Drafted lesson plans and submitted them for review and feedback in a timely manner.
Process Auditor
Idea Cellular LTD
Bhubaneswar
11.2008 - 01.2012
- Supported management through process implementation and improvement procedures.
- Supervised and coordinated projects for external auditors and examiner evaluations.
- Analysed and reviewed process reports and communicated final results to process owners.
- Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
- Communicated audit results to upper management through written reports and oral presentations.
- Gathered data for internal audits through process owners and downloads.
- Articulated audit findings, risks and detailed recommendations to upper management. Met with process owners' team to identify and assess process risks, process gaps and work flow inefficiencies.
- Cross-trained and backed up other customer service managers.
- Responded promptly to training requests from prospective service department.
- Trained new requirement on operating procedures and company services.
- Identified individual development needs with appropriate training.
Sales Executive
Reliance Life Insurance
Rourkela
05.2007 - 02.2008
- Supervised a sales force of sales associates and hired sales representatives over the given period.
- Supported the sales team in writing proposals and closing contracts.
- Developed quarterly and annual sales department budgets.
- Planned and directed staff training and performance evaluations.
- Developed a comprehensive training programme for new sales associates.
- Trained all incoming sales team members.
- Contacted customers by phone and email in response to enquiries.
- Promptly resolved all customer requests, questions and complaints.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Built relationships with customers and the community to establish long-term business growth.
- Attended sales training camp and brought best practices leadership back to the company.
Education
NVQ Level 2 - Level 2 Teaching Assistant
Learning & Enterprise College Bexley
Bexleyheath01-2023
Masters in Business Administration - Finance
INDIA01-2007
Bachelors in Business Administration -
INDIA01-2005
Skills
- Classroom management
- Individualized education plans
- Curriculum adaptation
- Behaviour management strategies
- Teaching Assistant in Special Education Needs (SEN)
Timeline
Sales Assistant
Marks & Spencer
10.2022 - Current
Customer Team Member
Coop
08.2021 - 09.2022
Midday Assistant
Gilbert Colvin Primary School
09.2020 - 12.2020
Admin & Cashier
JJ Foods
06.2017 - 11.2017
Community Volunteer
Loxford Children Centre
02.2017 - 05.2017
Personal Assistant to CEO
Hum Saath-Saath Matrimony Portal
01.2014 - 02.2015
Class Teacher
Mickey Minnie Primary School
08.2012 - 06.2013
Process Auditor
Idea Cellular LTD
11.2008 - 01.2012
Sales Executive
Reliance Life Insurance
05.2007 - 02.2008
NVQ Level 2 - Level 2 Teaching Assistant
Learning & Enterprise College Bexley