Rahul Radhakrishnan
Cambourne,United Kingdom
Summary
Results-driven Business Analyst experienced in bridging gaps between IT and business operations to enhance efficiency and drive growth. Implemented strategic solutions that streamlined processes, reduced costs, and improved team productivity while managing stakeholder relationships and delivering actionable insights. Focused on fostering collaborative environments and delivering high-quality service for consistent project success.
Overview
14
14
years of professional experience
1
1
Certification
Work history
Business Analyst
THG Ingenuity
, United Kingdom
2023.06 - 2026.02
- Gathered business and system requirements for fulfilment-only and full e-commerce clients, ensuring alignment with stakeholder needs
- Created business requirement documents, functional specifications, and user stories in Jira and Confluence
- Created As-Is and To-Be process maps using Visio, enhancing fulfillment, fraud detection, and payment workflows
- Implemented payment gateway integrations for THG platform with third-party payment providers
- Worked closely with development, UX, presales, and solutions teams to deliver scalable platform enhancements
- Led onboarding and integration of global clients from UK, US, and India onto THG Ingenuity platform
- Led front-end enhancement initiatives including PDP (Product Detail Page) and PLP (Product Listing Page) improvements for major retail clients
- Worked on externalising internal platforms including Fraud Detection and Fulfilment systems for client use
- Assisted in developing financial reconciliation engine for internal finance team, improve cost savings for organisation.
Product Specialist (SaaS)
Citrix R&D
, India
2017.06 - 2021.09
- Managed product backlog, collaborating closely with development teams to prioritise and deliver features
- Gathered business and technical requirements, creating user stories that guided SaaS platform enhancements
- Worked extensively with Salesforce integrations and platform enhancements
- Collaborated with stakeholders across engineering, sales, and product teams
- Developed As-Is and To-Be process flows, facilitating product and operational improvements
- Supported cloud-based SaaS solutions running on AWS and Azure
- Participated in Agile ceremonies including sprint planning and backlog grooming
Technical Support Engineer
Citrix R&D
, India
2015.08 - 2017.05
- Achieved high levels of customer satisfaction by delivering reliable solutions within stipulated timelines.
- Facilitated communication between business and technical teams to enhance product quality and customer experience
- Stayed abreast with industry trends for proactive identification and resolution of potential challenges before they escalated into larger problems.
Technical Representative
Hewlett Packard Enterprise
, India
2012.07 - 2014.03
- Delivered enterprise technical support, enhancing customer satisfaction and streamlining operational processes
- Spearheaded technology upgrades, ensuring up-to-date systems operations.
Education
MSc Engineering Project Management - Project Management And Agile
Coventry University
United Kingdom12.2022
Bachelor of Engineering - Electronics and Communication Engineering
Anna University
CoimbatoreSkills
- Business analysis
- Process mapping
- E-commerce solutions
- Fraud Detection,
- Financial Reconciliation Systems
- Agile methodologies
- Miro
- Stakeholder management
- Knowledge of crm systems
- Jira and confluence proficiency
- Microsoft Visio
- Stakeholder mapping techniques
- Project Management
- Stakeholder relationship management
Websites
Certification
- AgilePM Foundation – APMG International (Certificate image to be attached)
- Citrix Content Collaboration Certification (Certificate image to be attached)
- CMI Level 7 Strategic Change Management
Timeline
Business Analyst
THG Ingenuity
2023.06 - 2026.02
Product Specialist (SaaS)
Citrix R&D
2017.06 - 2021.09
Technical Support Engineer
Citrix R&D
2015.08 - 2017.05
Technical Representative
Hewlett Packard Enterprise
2012.07 - 2014.03
MSc Engineering Project Management - Project Management And Agile
Coventry University
Bachelor of Engineering - Electronics and Communication Engineering
Anna University