RAHUL SILVESTER D’ALMEIDA

• Successfully managed and delivered multiple complex projects for commercial banking clients across diverse domains including Payments, Liquidity, ERP, and Regulatory Solutions.
• Streamlined documentation processes by implementing GDocs, resulting in [quantifiable result, e.g., 15% reduction in turnaround time, 10% increase in accuracy].
• Proactively managed client relationships post-sales, serving as the primary point of contact and ensuring client satisfaction throughout the project lifecycle.
• Effectively communicated with senior stakeholders both internally and externally, building strong relationships and driving successful project outcomes.
• Took ownership of client onboarding and training, ensuring clients were equipped to effectively utilize our services and achieve their business objectives.
• Collaborated closely with cross-functional teams (Legal, Operations, IT, Sales, Product) to optimize project delivery and enhance the overall client experience.

Process Improvement & Innovation

• Implemented and managed project management methodologies to improve project efficiency and deliver consistent results.
• Drove continuous improvement initiatives, contributing to [quantifiable result, e.g., a 10% increase in Net Promoter Score, successful implementation of a new client feedback mechanism].
• Stayed abreast of the latest industry trends and technological advancements in the payments space to identify and leverage new opportunities for client solutions.

Teamwork & Professionalism

• Maintained a positive and collaborative work environment while effectively managing competing priorities and delivering under pressure.
• Supported the strategic priorities of the GPS business by demonstrating a strong work ethic and a commitment to professional development.
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

• Project manage the end-to-end client implementation of Cash Management solutions
• Manage and coordinate complex Cash Management client projects involving a wide range of commercial cash management products for key country and Group business relationships
• Ensure a direct bottom line impact by enabling the flow of new revenue through the client implementation process
• Ensure a direct impact to customer perception of our bank by providing a high quality onboarding experience
• Help to generate future business from existing customers
• Manage the resolution of client issues via email, telephone or in person in a timely and accurate manner
• Arrange post implementation review to ensure complete customer satisfaction
• Establish and develop close working relationships with pertinent country and Group offices and operational areas to facilitate efficient customer implementation
• Develop and implement processes that ensure efficient and effective customer solutions
• Provided pre-sales support to Sales / Client services in winning new mandates and protecting existing wallet
• Led the end-to-end implementation of Host to Host project globally in 40 countries for a leading airline
• Project managed Host to Host, SWIFT, API implementations for high profile clients
• First time cash management solutions (API, Host to Host, Cash Concentration, Virtual cards, Virtual Account, MiVision Credit Card portal) implemented in Qatar
• Streamlined the Credit Cards internal process for Qatar cash management improving the turnaround time and faster outcomes
• Received accolades from Global Heads, Regional Heads, Qatar CEO, Country Heads of GBM, CMB & GPS

• Cash Management account manager for relationship enhancement of Government Sector, Global Banking and Commercial Banking GLCM clients
• Providing proactive service including account planning, conduct annual reviews with customers on GLCM, formulate service plans, recommend solutions and service improvements that address customers’ needs, share best practice
• Maximize GLCM revenue by account planning, cross selling, deepening wallet share and increasing stickiness
• Facilitate discussions externally with clients at senior levels and internally in the bank with Treasury, IT, and Service Delivery for payment processing and query resolution and fixing recurring issues
• Manage the provision of GLCM service to customers on a domestic and regional basis
• Keeping Line Manager posted on portfolio activity by tracking daily balances, monthly credit card utilisation and TT tracking
• Identifying and referring cross sell opportunities for the GLCM product suite and deliver service solutions that meet customers’ needs
• Stakeholder engagement: Relationship/ Coverage team – Working closely with RM team on a day to day basis in managing client expectation and where support required in fixing recurring issues
• Sales, Implementation and Integration team – Deal handover from Implementation team and thereafter refer to Sales team on the performance of the deal and revenue growth
• AFD set-up for Ministry of Finance on HSBCnet as a first for Qatar
• Collaborated between the client’s IT vendor and internal departments to implement the solution for the customer
• Deposit mobilization strategy – deposits raised from Q-entities of USD 100Mn till date since the beginning of the campaign which has helped in HSBC Qatar’s balance sheet management
• WPS project – assisted in the testing of WPS for Qatar
• Swift code – assisted in swift code testing for Autopay enhancement project

• Responsible for providing highest levels of quality in service delivery to Global Banking, Corporate and Business Banking customers
• Dedicated point of contact in the Main Branch for corporate customers for all corporate service related activities
• Identify and maximize selling and cross-selling opportunities to existing and potential Corporate customers including Account Opening, Credit Facilities, E-Channels, Payments & Cash Management Products, Premier Accounts
• Prepare and follow-up account opening documentation and KYC/CDD
• Support the Relationship Manager on post sale service
• Manage and develop relationships with existing clients
• Support new customers (set up, training and complaints/queries) for HSBCnet Business
• Provide support for new product development and implementations
• Handle customer complaints and problems to the satisfaction of the customer and offer appropriate solutions
• Facilitate discussions externally with clients at senior levels and internally in the bank for payment processing and query resolution and fixing recurring issues
• Business Risk and Controls coordinator for Corporate Banking Unit
• Business Internet Banking coordinator for Qatar
• Main point of contact in Qatar for Cross Border Corporate Banking accounts and liaising with Group offices globally throughout the on-boarding process and assist with any queries throughout the sales process

• Assist Relationship Managers in building relationships by identifying and meeting existing and prospective customer needs
• Responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RM prepare for customer meetings
• Preparing credit applications (CARM applications)
• Obtaining customer information for completion of designated facility review
• Monitor designated accounts closely at regular intervals for unauthorized overdrafts, past due bills, interest rate reviews for loans
• Monitor designated accounts for security documents, mandate documents
• Prepare vouchers for accounting entries, loan drawdown’s, settlements etc

• Cheques and Payments – Service Delivery
• Reconciling Inward & Outward clearing suspense account and preparing reconciliation report
• Preparation of suspense account returns
• Posting of all vouchers related to Inward & Outward Clearing cheques
• Sending Inward Clearing cheques for overdrawn account's to account managers for approval through internal mail (Lotus Notes)
• Posting transfers to cover inward cheques for overdrawn accounts
• Communication with clearing depts
• Of other banks in case of discrepancies including handling remittances, sending/receiving telex's, faxes etc
• BDN & PDC maintenance and monthly balancing
• Assisting scanning team to scan cheques
• Preparing monthly statistics

• Processing Import Bills for Collections (IBC) and advising customers
• Acceptance and releasing of IBC and DPB (Deferred Payment Bills) documents to customers
• Settling of Clean Import Loans
• Posting vouchers related to Corporate Banking
• Processing cheques for discounting
• Preparing monthly statistics
• Correspondence and follow up with other banks