RAHUL RAJ RAJENDRAN PILLAI

• Led the night shift with 52 associates, achieving a record performance in Week 45 by processing 732 pallets and completing 18 trailers, reaching 128% of the target.
• Developed and implemented training materials for Scan Compliance and Problem Solving, which are now utilized across all shifts at the IBA9 site.
• Launched a Quality Awareness project in October 2024 to prevent errors in mixing FRX labels, successfully rolling it out across all shifts.
• Contributed to the NPC Pallet Merge project in Weeks 47-48 of 2024, merging 148 pallets into 34 within 72 hours, achieving a processing rate of 2.08 pallets per hour. This resulted in 77% reduction in trailer usage, from 5.69 trailers (averaging 26 pallets per trailer) to just 1.30 trailers, significantly enhancing operational efficiency.

• Ensuring cleanliness, tidiness, and safety of work environment
• Trained as a Fire Marshall
• Handled comprehensive inventory management tasks with efficiency in high-speed settings
• Capable of performing physically demanding tasks, including lifting heavy items and standing for extended periods, while maintaining a high level of productivity
• Flexible in adapting to changing priorities, new processes, and seasonal fluctuations in order volume
• Worked closely with a diverse team, communicating effectively to coordinate tasks and achieve daily targets, while fostering a positive and collaborative work environment
• Maintained a strong focus on workplace safety by adhering to all safety protocols and participating in regular safety drills and training sessions
• Demonstrated ability to manage multiple tasks and prioritize workload to meet daily production goals
• Also worked as a part and team leader for restructuring the entire warehouse to utilize maximum space for inbound products in peak and prime time
• Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency
• Observed safety protocols, team-lift specifications and hazard-reporting regulations to safeguard assets and team members
• Followed strict guidelines for handling hazardous materials, prioritising safety and compliance

• Oversee the accurate tracking and management of inventory levels, ensuring that goods are available for production or sale while avoiding overstock.
• Coordinate with suppliers to source materials, goods, and services at the most competitive prices while ensuring timely delivery.
• Manage and optimize the order-to-delivery process, ensuring products are shipped on time and meet customer expectations.
• Plan and manage transportation routes, optimize logistics processes, and ensure cost-efficient distribution of products to clients and customers.
• Coordinate all aspects of the supply chain, from sourcing raw materials to the delivery of finished products, ensuring smooth operations across all stages.

• Handling team workflow, client's escalations, and internal audits
• Maintain time and attendance records
• Managing specifics projects following Lean Methodology Basics
• Assists management with special projects as assigned
• Compile all payroll information by managing payroll systems, performing employee maintenance
• Coding the Amazon warehouse employees (UK) timecard according to the records
• Issuing warning letter as directed by the client to warehouse employees those who breach Amazon's code of conduct
• Assigning works to my colleagues as directed by the client
• Participated in regular review meetings, providing insightful feedback and suggestions for process improvement
• Facilitated training sessions for new associates on process workflows and compliance requirements
• Built Excel spreadsheets with formulas and pivot tables to collate and navigate large datasets
• Managed documentation for process activities, maintaining accuracy and compliance with regulations
• Protected data using robust backup and security methods while following GDPR regulations
• Presented reports and solutions to clients and management team members with compelling communication style

• Responds promptly and professionally to incoming customer inquiries
• Setting up new customer accounts
• Basic trouble shooting and payment processing
• Maintain an updated knowledge of the customer service policies, services, and the products
• Establishing and maintaining good rapport with customers through positive attitude and anticipating their needs
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Participate in training opportunities provided by the organisation or by outside entities
• Built rapport with customers through courteous and professional communications
• Utilised CRM systems effectively to track customer interactions and personalise service
• Tracked trending issues and prepared reports for supervisory team to address repeated concerns

• Collecting, reviewing, and analyzing data regarding inventory supply, transport, and delivery
• Assess current orders and forecast future demand to provide adequate supplies and remain mindful of significant demand changes by responding to changes and solving problems that may arise
• Processes involved in the flow of goods and services, from sourcing raw materials to delivering the final product to customers, while ensuring cost-effectiveness and customer satisfaction
• Conducted detailed cost-benefit analyses for logistics operations, leading to significant reductions in transportation expenses
• Facilitated collaboration between sales and logistics departments to align supply chain capabilities with customer demand
• Streamlined order fulfilment processes, significantly reducing lead times and improving order accuracy rates
• Monitored market trends and technology advancements to propose innovative solutions for supply chain challenges
• Enhanced supplier relationships through regular communication and performance feedback, securing long-term partnerships
• Negotiated contracts with suppliers and carriers, securing favourable terms and improving service reliability
• Assessed carrier performance through key performance indicators KPIs, fostering continuous improvement and strategic partnerships
• Organised production timetables to maximise efficiency and minimise loss of production time