RAHUL RAJPUT

• Oversee and manage end-to-end P2P process for global clients, ensuring smooth vendor onboarding, invoice processing, and payment execution
• Lead accounts payable (AP) operations, ensuring timely and accurate processing of PO and NON-PO invoices
• Manage the vendor reconciliation process, addressing discrepancies and ensuring accuracy of financial records
• Conduct T&E audits using SAP Concur, validating high-value and non-compliant expenses
• Develop and implement process improvements in P2P, significantly reducing processing time and improving vendor satisfaction
• Collaborate with cross-functional teams to streamline procurement, invoicing, and payment processes
• Generate monthly/quarterly financial reports for senior management, including P2P performance, accruals, and operational KPIs
• Ensure compliance with internal policies, financial regulations, and audit requirements
• Implement automated solutions (QPA/RPA) to streamline the invoicing process, reducing errors and manual intervention
• Drive performance metrics in line with SLA and KPI targets, ensuring service excellence and efficiency in P2P functions
• Collaborate with IT and functional teams for system upgrades, ensuring seamless integration across platforms like SAP and Ariba
• Participated in the hiring process and onboarding of new team members, ensuring proper role fit and efficient team structure
• Actively contributed to the new office site setup, supporting infrastructure planning and operational readiness
• Contributed to training initiatives, delivering mandatory training on company policies, procedures, and best practices to ensure compliance and consistency
• Successfully managed the transition of the Return to Vendor (RTV) process, ensuring seamless integration and execution across teams
• Led a successful transition project for a Canadian client in the P2P space, improving FTE efficiency and training teams for smooth onboarding
• Spearheaded the automation of the invoicing process, resulting in a 25% reduction in processing time
• Developed and implemented a vendor feedback mechanism, improving supplier relationships and payment accuracy
• Awarded multiple client excellence awards for exceptional performance in managing the P2P process and accounts payable operations

Customer Service Executive

Vodafone 2011-2014 Mumbai

Handled customer inquiries, complaints, and service requests ensuring high customer satisfaction.

Resolved billing issues, network-related concerns, and service disruptions efficiently.

Provided accurate information on Vodafone products, services, and promotions.

Assisted customers with mobile number portability, plan upgrades, and value-added services.

Maintained a high first-call resolution rate, reducing the need for repeat customer interactions.

Adhered to company policies, compliance guidelines, and quality assurance standards.

Managed customer escalations, coordinating with internal teams for quick issue resolution.

Consistently met and exceeded key performance indicators (KPIs), including customer satisfaction scores and call handling times.

Trained new team members on company policies, product knowledge, and customer handling techniques.