Pritisha Choudhary
London
Summary
Detail-oriented hospitality and business management professional with extensive experience in meetings and events sales, group reservations, front office operations, and food and beverage service. Proven track record of driving conference and event revenue, optimizing group business, and enhancing corporate partnerships. Achieved award-winning conversion results and excellence in service delivery at Crowne Plaza London. Holds a master’s degree in international business management and seeks to leverage strong analytical and numerical skills in a full-time revenue management role.
Overview
8
8
years of professional experience
Work history
Groups and MICE Sales Interim Manager
Crowne Plaza – an IHG hotel, London
London
2024.02 - 2026.04
- Conduct a thorough analysis of local market trends and competitor activity to identify new business opportunities and generate leads for the hotel.
- Prepare Stats report for weekly commercial meeting.
- Raised the DDR by 8-12% in comparison to 2024 by improving the conference food and beverage facilities and focusing on sustainability.
- Increased year-over-year revenue by 31% by driving sales of event spaces and accommodation for corporate meetings, incentive travel, conferences, and exhibitions in 2025.
- Building relations with clients and TMC’s and account managers.
- Preparing Wish walks and reviewing Demand Calendar on weekly basis.
- Responding to enquiries, converting them into bookings and meeting targets including the upsell of F&B
- Over 3 years of experience of using Hospitality system Opera PMS ,Opera Sales & Catering and Opera Cloud.
- Prepare company contracts for the hotel, aligning them with current business strategies and pricing conditions to protect the hotel and its client’s interests.
- Collaborate with third-party service providers and various hotel departments to ensure seamless coordination, exceptional customer services, and successful events.
- Collaborated with the Marketing Team to promote M&E offerings, strengthening brand visibility and lead conversion.
- Ensure strict adherence to the laws and policies of IHG Hotels, maintaining the highest ethical standards in all sales activities.
- Awarded 'Director’s Favourite' and 'Employee of the Month' in 2025 for outstanding performance and dedication.
Reservations Supervisor / Groups and Meetings and Events Executive
Crowne Plaza – an IHG hotel, London
London
2023.11 - 2024.02
- Book room reservations while focusing on maximizing room revenue and average rate using standard rate always quoting scenario. Up sell rooms when possible.
- Process advance deposit/balance sheet.
- Convert and maximize hotel and event inquiries in collaboration with the Reservations office.
- Build strong, lasting relationships with clients through consistent communication, whether by phone, email, or in person.
- Actively seek client feedback and potential sales leads.
Reservations Agent
Crowne Plaza – an IHG hotel, London
London
2023.02 - 2023.10
- Processing payments and sending confirmation details to customers
- Sorting out any issues that may arise with bookings or reservations.
- Up-selling, when appropriate
Front Desk Executive
Holiday Inn Express – The Firoka Group, Oxford
Oxford
2022.07 - 2023.01
- Welcoming guests and checking their details against their bookings.
- Completing administrative tasks such as filing and photocopying
- Preparing room bills and ensuring prompt payments.
Administrative Accountant
The Placet, Pune, India
Pune, India
2018.07 - 2020.10
- Responsible for recruiting, screening, interviewing and placing workers.
- Planning, directing and coordinating the administrative functions of the organisation
- Ensuring the accuracy of financial documents, as well as compliance with relevant laws and regulations
- Administering payrolls and controlling income and expenditure
Education
MSc - International Business Management
Oxford Brookes University
OxfordBachelors of Commerce - Commerce
Savitri Bai Phule Pune University
PuneSkills
- Leadership & Project Development
- Process Improvement and Performance Optimisation
- Budget and Financial Management
- Strategic Planning and Execution
- Data Analysis and Reporting
- Time and Resource management
- Professional Communication and Negotiation
- Knowledge of Opera PMS, Sales & Catering, Opera Cloud
- MS-Office Proficiency, Procure Wizard, Meeting broker, Venue Directory, Cvent
- Contract review and interpretation
- Pricing strategy expertise
- Market analysis
- Inventory management
Timeline
Groups and MICE Sales Interim Manager
Crowne Plaza – an IHG hotel, London
2024.02 - 2026.04
Reservations Supervisor / Groups and Meetings and Events Executive
Crowne Plaza – an IHG hotel, London
2023.11 - 2024.02
Reservations Agent
Crowne Plaza – an IHG hotel, London
2023.02 - 2023.10
Front Desk Executive
Holiday Inn Express – The Firoka Group, Oxford
2022.07 - 2023.01
Administrative Accountant
The Placet, Pune, India
2018.07 - 2020.10
MSc - International Business Management
Oxford Brookes University
Bachelors of Commerce - Commerce
Savitri Bai Phule Pune University