Rahul Kashap
Redhill,Surrey
Summary
Motivated professional demonstrating strengths in customer interaction, problem solving and IT skills. Adapts to fast-paced environments with effective time management and attention to detail. Eager to always learn more and improve with a strong work ethic.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Duty Manager
The Light
Redhill
02.2025 - 03.2026
- Keyholder, oversaw daily operations including opening and closing procedures to ensure the smooth running of the venue
- Operating highly and supporting team in each department
- Cashing up and cash handling
- Monitoring customer reviews and feedback
- Counting / ordering stock and making sure the right quantities of items are available for sale
- Interviewing job applicants, giving feedback to Deputy / Business Manager and partaking in second stage of interviews
- Addressed customer complaints with empathy and efficiency, resolving issues to maintain high satisfaction levels
- Working closely with team and doing one to one check ins oftenly
- Ensuring all movies are on sale and ready to screen
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards
- Worked closely with managers from other sites and provided training
Cinema Team Leader
The Light
Redhill
11.2023 - 02.2025
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes
- Emailing distributors daily to ensure all movies are on time to screen
- Training and guiding team members
- Working closely with management team to ensure high standards
Cinema Team Member
The Light
Redhill
06.2023 - 11.2023
- Reported any incidents or feedback from attendees to management, contributing to continuous improvement of services
- Provided excellet customer service for gusets
- Scanned physical and digital tickets to prevent unauthorised entry
2nd Line Support Team Leader
Fujitsu
Reading
02.2020 - 03.2023
- Monitoring and developing new team members
- Overseeing daily activities of team members
- Meeting monthly KPIs
- Used support tickets to track and resolve incidents
- Resolved service user requests within target timeframes
IT Support Helpdesk
Techtronic
Slough
12.2018 - 12.2019
- Logging and raising major issues to seniors
- Providing first and second line IT support via phone and remotely
- Assisting with desktop installations
Counter Cashier
Argos
Burnham
07.2017 - 04.2018
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice
- Addressed customer queries regarding returns and exchanges, facilitating a smooth process
Retail Team Member
Next
Burnham
11.2016 - 03.2017
- Ensuring the store is tidy and maintained
- Handled customer concerns and escalated major issues to supervisor
- Restocking and organising clothes on shelves
Education
A-Levels -
Bourne End Academy
Bucks01-2017
BTEC Business -
Bourne End Academy
Bucks 01-2016
GCSEs -
Bourne End Academy
Bucks01-2015
Skills
- Customer interaction
- Leadership
- Teamworking
- Problem-solving
- Product knowledge
- Attention to detail
- Communication skills
- Ability to work in a fast-paced environment
- Time management
Certification
- First Aid
References
Available upon request
Timeline
Duty Manager
The Light
02.2025 - 03.2026
Cinema Team Leader
The Light
11.2023 - 02.2025
Cinema Team Member
The Light
06.2023 - 11.2023
2nd Line Support Team Leader
Fujitsu
02.2020 - 03.2023
IT Support Helpdesk
Techtronic
12.2018 - 12.2019
Counter Cashier
Argos
07.2017 - 04.2018
Retail Team Member
Next
11.2016 - 03.2017
A-Levels -
Bourne End Academy
BTEC Business -
Bourne End Academy
GCSEs -
Bourne End Academy