Rahul Jina

Service Manager - Infectious Diseases, Human Immunodeficiency Virus (HIV), Chronic Fatigue, Outpatient Parenteral Antimicrobial Therapy (OPAT), Nurse-Led Vascular Access Service (NLVAS), Microbiology, and Virology

• Led administrative and clinical support teams to ensure high-quality operations and governance.
• Managed RTT, outpatient, diagnostic, and inpatient activity across eleven cost centres (£12m pay, £14m non-pay, £33m income).
• Oversaw complaints, incidents, audits, and risk processes to enhance service delivery.
• Produced business cases and spearheaded service improvements for operational excellence.
• Delivered transformation of Chronic Fatigue Service, addressing governance and RTT gaps.
• Secured £800k capital funding for modernisation of national High Consequence Infectious Diseases (HCID) Trexler isolators.
• Developed and gained approval for 20-bed Chronic Infection Virtual Ward, reducing length of stay.
• Achieved £130k recurrent savings through administrative restructuring and minimised diagnostic duplication.

Assistant Service Manager - North London Breast Screening

• Provided business support to senior management team of North London Breast Screening.
• Facilitated reporting for Service Manager to assess data collection completeness.
• Led efforts to deliver an effective breast screening service through appropriate delegation.
• Acted as senior staff member for work-based audits and process reviews.
• Supported office manager and team leader in clinical administration functions.
• Managed governance arrangements, including audits, incidents, risks, and health and safety compliance.
• Accountable for financial information regarding relevant budgets and operational performance.
• Conducted research projects and developed operational policies for regular review.

Service Coordinator - Rheumatology, Diabetes, Endocrinology & Nephrology

• Provided administrative support to service management team, optimising outpatient capacity.
• Coordinated service booking plans to enhance RTT performance and recovery efforts.
• Delivered comprehensive data collection for national audits, ensuring adherence to administrative processes.
• Facilitated regular communications with clinical teams and support services to maintain workflow efficiency.
• Participated in weekly tracking meetings to identify issues impacting patient pathways and waiting times.
• Contributed to service meetings, presenting updates on RTT performance and outpatient recovery plans.
• Validated patient pathway status through regular meetings with clinicians and clinical nurse specialists.
• Supervised induction of administrative booking staff to ensure adherence to operational standards.

• Processed new referrals in accordance with local SOPs.
• Managed clinic bookings, cancellations, and amendments promptly.
• Ensured patient bookings adhered to RTT guidelines.
• Admitted TCI patients for Rheumatology service efficiently.
• Coordinated all necessary tests and investigations as requested by referrers.
• Maintained accurate records of waiting lists, admissions, and outcomes.
• Utilised electronic patient record systems for timely data entry and retrieval.
• Provided accurate appointment confirmations to patients.