Rahul Chahal
Glasgow,Lanarkshire
Summary
Being a fun, energetic and compassionate person with a fundamental drive to make a positive impact to the lives of people, which led me to start my career working in charities. After experiencing quite significant burnout I now am driven to pursue roles focussing on customer service. Thriving when being able to speak with people, I find a lot of joy in dedicating myself to any role which gives me a lot of different people to talk to.
Through a lot of experience working practically with vulnerable people since the age of fifteen, I have very well developed communication and organisation skills and I am very confident in bringing to any role I take on. I have found myself to excel as a resource for support, comfort and warmth for others, something I now do weekly as a Samaritan.
Overview
6
6
years of professional experience
11
11
years of post-secondary education
Work history
Emotional Support and Outreach Volunteer
Samaritans
Glasgow, Glasgow City
2023.01 - 2026.03
- Answering complex incoming calls or making follow up calls to provide emotional support
- Developed active listening, emotional intelligence and confidentiality with callers
- Working on Samaritan's Outreach team create in person awareness and positive image of charity
- Offering on shift support for other Samaritans
Cafe manager
SMOAK Coffee
Manchester
2023.05 - 2026.01
- Managed inventory to avoid stock shortages or excesses.
- Developed promotional strategies by running social media, driving increase in sales.
- Fostered positive work environment, leading to improved team morale.
- Upheld high customer service and created strong community feel to cafe.
Authentic Voice Coordinator
Safe Lives
Bolton
2024.02 - 2025.02
- Gathering stories from people who have experienced domestic abuse to initiate positive survivor led changes to services across Bolton
- Leading a project and developing a strategy plan to hear a range of victim/survivor voices
- Producing messaging about issues of Domestic Abuse across Bolton
- Using data, mapping and research to pick areas to tailor media briefs
Activities Coordiantor
Refugee Council
Doncaster
2023.02 - 2024.02
- Created strong partnerships with local NHS and charity services to provide a range of events
- Streamlined scheduling for improved efficiency and quality of events.
- Established strong rapport with participants, boosting their enthusiasm towards organised events.
- Coordinated outdoor excursions, enhancing residents' physical health and wellbeing.
Activities and Development Coordinator
City of Sanctuary
Manchester
2021.09 - 2022.04
- Developing a programme providing social support for refugees and asylum seekers
- Running sessions with large groups of service users
- Handling petty cash and keeping registers of who is owed what expenses
- Maintaining good relationships with facilitators
Logistics and Communications Coordinator
Manchester Central Foodbank
Manchester
2020.11 - 2022.11
- Gathering clients testimonies and creating content for social media
- Running foodbank sessions and signposting clients for support
- Working with news outlets to share client testimonies to increase donations
- Optimising service and changing food parcels to meet the clients needs
- Leading volunteer sessions and offering training
Administrator
British Red Cross Refugee Support
Manchester
2020.07 - 2022.07
- Triaged inbound phone calls from vulnerable individuals, regularly using interpreters
- Providing basic casework support and regular signposting to appropriate services
- Streamlined office operations by implementing efficient administrative procedures
- Produced spreadsheet monitoring caller and content of call to better prepare caseworkers.
Education
Bachelor of Arts - Philosophy
University of Manchester
Manchester 2017.09 - 2020.06
A-levels - Biology - B, Geography - A, Chemistry - B, Physics (AS)- B
Carlton Le Willows
2009.09 - 2017.06
Skills
- Confident working sensitively with people from all walks of life
- Works excellently with other people, both in leadership positions and in teams
- Excellent listener
- Calm under pressure
- Developed communication skills
- Non-Judgmental attitude
- Good understanding of complex family dynamics
Hobbies
I am love films and screenwriting very much which drove me to learn filmmaking skills. I have since been involved in the production of a number of short films and continue to write creatively in making my own zines.
To destress I regularly go bouldering indoors and sometimes outdoors when the weather is suitable.
Training
- Mental Health First Aid, 2022-04-01
- Vicarious Trauma Training, 2023-04-01
- Samaritans training/Embedded training, Ongoing
References
References available upon request.
Timeline
Authentic Voice Coordinator
Safe Lives
2024.02 - 2025.02
Cafe manager
SMOAK Coffee
2023.05 - 2026.01
Activities Coordiantor
Refugee Council
2023.02 - 2024.02
Emotional Support and Outreach Volunteer
Samaritans
2023.01 - 2026.03
Activities and Development Coordinator
City of Sanctuary
2021.09 - 2022.04
Logistics and Communications Coordinator
Manchester Central Foodbank
2020.11 - 2022.11
Administrator
British Red Cross Refugee Support
2020.07 - 2022.07
Bachelor of Arts - Philosophy
University of Manchester
2017.09 - 2020.06
A-levels - Biology - B, Geography - A, Chemistry - B, Physics (AS)- B
Carlton Le Willows
2009.09 - 2017.06