Ibrahim Usman
Nottingham
Summary
Driven and methodological professional with a background in retail sales and customer service. Exceptional organization, critical thinking, and time management skills.
Overview
5
5
years of professional experience
Work History
Warehouse Operator
Boots
06.2022 - 10.2022
- Streamlined order processing for faster customer service and reduced shipping times.
- Reduced product damage rates by enforcing proper handling techniques and storage methods.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in receiving, stocking and distribution of merchandise.
- Enhanced team productivity with regular training sessions on safety protocols, equipment usage, and warehouse best practices.
Warehouse Picker
Alliance HealthCare
07.2022 - 09.2022
- Improved order accuracy by diligently picking products according to pick lists and packing slips.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Streamlined order processing with the effective use of barcode scanners and warehouse management software.
- Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
Customer Service Representative
Amigo
07.2018 - 09.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Retail Worker
Mango NG
06.2017 - 11.2017
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
- Streamlined inventory management for improved product availability and reduced stock discrepancies.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
Education
MBA - Business Administration And Management
Nottingham Trent University
United Kingdom07.2024
Bachelor of Science - Computer And Information Systems Security
Nottingham Trent University
United Kingdom07.2023
Skills
- Complaint Resolution
- Call Management
- Scheduling
- Client Relations
- Active Listening
- Customer Service
- Call Center Operations
- De-Escalation Techniques
Timeline
Warehouse Picker
Alliance HealthCare
07.2022 - 09.2022
Warehouse Operator
Boots
06.2022 - 10.2022
Customer Service Representative
Amigo
07.2018 - 09.2018
Retail Worker
Mango NG
06.2017 - 11.2017
MBA - Business Administration And Management
Nottingham Trent University
Bachelor of Science - Computer And Information Systems Security
Nottingham Trent University
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