Rahead Hussain

• Managed relationship management across designated postal codes (BH DT EX HA JE LU PL SO TQ TR UB), enhancing client satisfaction.
• Surpassed sales and customer service targets, consistently exceeding established KPIs.
• Implemented marketing initiatives for greater brand visibility.
• Led cross-functional teams to deliver complex projects on time and budget.
• Drove revenue growth with innovative sales strategies.
• Secured new business opportunities by cultivating strong relationships with potential clients.
• Identified market trends, resulting in enhanced product offerings.
• outbound calling 30-40 per day
• broker teams meetings appointments 8 per week
• Created effective marketing and promotional initiatives that drove revenue growth.
• Identified cross-selling opportunities through thorough customer needs analysis.
• Maintained CRM system (Hubspot) to optimise data management and reporting.
• Coached staff on compliance with company policy and procedures.
• Presided over business meetings to outline company vision and mission.
• Provided up-to-date product information to equip brokers with necessary criteria.

• Managed relationship broker activities across North West England, ensuring client satisfaction.
• Conducted intermediary firm meetings to enhance collaboration and communication.
• Updated brokers on current rates and criteria while promoting key services.
• Delivered financial market insights for continuous professional development and Buy to Let expertise.
• Monitored competitors' missions and offerings to maintain strategic advantage in the territory.
• Identified prospective customers and assessed market potential to drive business growth.
• Visited clients regularly to nurture positive relationships and support their needs.
• Surpassed department targets consistently through effective sales tracking and reporting.
• Providing new key accounts for field based BDMs
• Developed new strategies with a focus on customer retention.

• Answered calls and responded to emails from brokers around credit policy and criteria
• Handled broker inquiries via phone and email, ensuring prompt resolution.
• Updated customer information based on data received from brokers and underwriters.
• Channelled complex complaints to appropriate teams for effective resolution.
• Conducted credit bureau and land registry searches to assist underwriters.
• Contacted mortgage intermediaries to follow up on unsigned applications.
• Monitored legal and mortgage inboxes, forwarding necessary communications to relevant teams.
• Chased cases at DIP stage and application fees
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• Improved efficiency by handling mortgage applications and processing paperwork.
• Made sure of client satisfaction through prompt resolution of queries regarding mortgages.
• Attended industry seminars, enhancing personal growth and expertise in the field.
• Maintained confidential client files to adhere to data protection laws and regulations.
• finding secured lending solutions for clients
• Kept track of market trends, staying ahead in offering competitive mortgage deals.
• Provided professional service to clients, fostering trust and long-term relationships.
• Handled incoming calls, delivering excellent customer service at every point of contact.
• Built strong relationships with lenders, resulting in improved negotiation capabilities.

Managed complaints handling, ensuring timely resolutions for clients.

Liaised with financial regulatory bodies to address compliance issues.

Contacted FCA regarding client complaints to facilitate effective resolutions.

• Facilitated account opening for personal and business accounts.
• Implemented online digital banking solutions for both account types.
• Conducted due diligence checks on identification and address verification for each account.
• Oversaw KYC and KYB onboarding, including cross-border and PEP checks.
• Provided lending options such as loans, credit cards, overdrafts, and decision in principle for mortgages.
• Executed AML checks on transactions to trace sources and prevent terrorism financing.
• Monitored regulatory compliance, reporting potential threats to maintain bank reputation.
• Led initiatives to enhance branch security and ensure FCA standards compliance.

• Ensured gymnasium maintenance and hygiene standards were consistently upheld.
• Conducted fire risk inspections to guarantee safety compliance.
• Managed external and internal staff to optimise operational efficiency.
• Monitored KPIs in membership and outbound sales to drive performance improvements.