Ragul Thachappara Jayakumar
Haywards Heath,West Sussex
Summary
Detail-oriented IT professional skilled in Microsoft Office Suite and various digital applications. Excels in managing information, maintaining accurate records, and organising documents to enhance operational efficiency. Committed to confidentiality and professionalism in handling sensitive data while ensuring compliance with organisational policies and data protection standards.
Overview
5
5
years of professional experience
Work history
Team member
Domino's Pizza
Haywards Heath, West Sussex
2021.08 - Current
- Delivered excellent customer service by communicating with diverse range of customers in friendly, professional, and respectful manner.
- Handled customer enquiries and resolved issues using strong verbal communication and interpersonal skills.
- Used active listening, empathy, and patience to understand customer concerns and provide appropriate solutions.
- Successfully de-escalated challenging situations by remaining calm, professional, and understanding under pressure.
- Built positive customer relationships by ensuring customers felt heard, valued, and respected.
- Adapted communication styles to meet different customer needs and manage difficult interactions effectively.
- Collaborated with team to ensure smooth daily operations and enhance customer experience.
- Reduced waste by implementing recycling initiatives.
- Provided excellent customer service to enhance business reputation.
Education
GCSEs - Maths, English, Science
Warden Park Secondary School
Haywards Heath, West Sussex 2021.06 -
Level 2 IT Computer Science - IT
MET College Brighton
Brighton, Brighton and Hove /2022 -
Level 2 Business - Administration
MET College Brighton
Brighton /2023 -
Level 2 Cyber Security - Internet Security
Peterbrough College
Peterbrough /2024 -
Skills
IT proficiency
- Adaptable to software
- Records management
- Data protection compliance
- Customer relationship management
- Policy adherence
- Demonstrate strong attention to detail when entering, updating, and managing information
- Digital document management
- Patient information confidentiality
Timeline
Team member
Domino's Pizza
2021.08 - Current
GCSEs - Maths, English, Science
Warden Park Secondary School
2021.06 -
Level 2 IT Computer Science - IT
MET College Brighton
/2022 -
Level 2 Business - Administration
MET College Brighton
/2023 -
Level 2 Cyber Security - Internet Security
Peterbrough College
/2024 -