Ragini Upadhyay
Cheltenham,Gloucestershire
Summary
Strategic professional with 4+ years of experience in Windows operating systems and network security. Manages Internet solutions and has in-depth knowledge of the Windows operating system and Cisco infrastructure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. As pursuing MSc in Data Science at the University of Gloucestershire, eager to enhance my data analysis and business requirement skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Network Engineer
Convergys
05.2021 - 09.2022
- Worked for client "Microsoft" and managed Network administrator's configuration issues on Windows operating system
- Provided patches to Windows clients for malware and security risks protection on regular basis
- Collaborated with vendors to identify best options for optimizing network performance
- Monitored network capacity and performance to diagnose and resolve complex network problems
- Analyses Vulnerability related to tread and Windows networking.
- Managed and provided support to over 70 incidents per day.
- Provided highest customer satisfaction rate.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time
- Provided network support services for devices such as hubs, bridges, routers, and other hardware
- Troubleshot complex multi-vendor network service provider issues
Senior Engineer
Microland
07.2019 - 09.2020
- Monitored organization’s networks for security breaches and investigated violations
- Designed and Implemented SCOM 2012 environment with multiple management groups monitoring over 10,000 servers and devices
- Followed ITIL framework &process - Incident, Problem, and Change
- Management via Remedy and Service-Now IT Service Management.
- Identified needed parts to keep equipment in top operating condition
- Conducted tests to determine success of product performance
Senior Associate
Wipro
01.2018 - 04.2019
- Troubleshoot and resolved LAN/WAN connectivity issues
- Configured and optimized round protocols: EIGRP and OSPF, STP.
- DHCP, DNS for lowest latency, worked for Aruba Client.
- Managed and monitored all network devices
- Worked with Palo-alto firewall, and wireless devices.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies
- Trained and supported new team members, maintaining culture of collaboration
Education
Master of Science - Data Science
University of Gloustershire
Cheltenham07.2024
Bachelor of Engineering - Electronics And Telecommunications
Chhattisgarh Swami Vivekanand TechnicalUniversity
Bhilai, India06.2017
Skills
- Wireless Networking
- Network Systems
- Installation
- Network Security
- Vulnerability Management
- Application security
- Risk assessment
- ServiceNow
- Microsoft Azure
- Excellent presentation skills
- Firewall management tools
- Layer-2/3 protocols
- Network performance monitoring
- Change Management
- Technical Support
- Packet trace analysis
Certification
- Microsoft Azure Fundamentals
(MNF8-sF77) - Microsoft Networking
Fundamentals (w66aS-4SCU) - Microsoft Network security
(RGwy-FVpD) - CCNA (CSCO13330612)
Timeline
Network Engineer
Convergys
05.2021 - 09.2022
Senior Engineer
Microland
07.2019 - 09.2020
Senior Associate
Wipro
01.2018 - 04.2019
Master of Science - Data Science
University of Gloustershire
Bachelor of Engineering - Electronics And Telecommunications
Chhattisgarh Swami Vivekanand TechnicalUniversity
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