Ragini Pandey
Summary
Post graduate in MBA with good academic records. Will be able to work effectively both, independently and as a part of team. Compassionate, creative and posses a wide range of managerial skills. I being a beginner in corporate is more likely to be dedicated and enthusiastic about the work that would be assigned to me. Over more than 2+ years of experience in top corporates with a proven record of accomplishment of achievement in a target driven, results-oriented environment.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Senior Associate
HCL Technologies
Lucknow, India
04.2022 - 05.2023
- Maintained up-to-date knowledge on business and economic issues, identifying and assessing risk factors and determining appropriate action to achieve maximum success.
- Used Zendesk Framework to perform and assess independent reviews of internal audit processes.
- Investigated and promptly addressed technical accounting issues to maintain high standards of process efficiencies.
- As a part of my job duties, I interact daily with senior management to communicate my findings and information.
- Resolved client tickets captured on Zendesk, formulated pivot tables, used Excel formulas(VLOOK,HLOOKUP etc.) to generate accurate, complete and consistent reports.
- Worked for Pearson process of HCL as well.
Business Development Officer
Axis Bank
Dehradun, India
07.2021 - 03.2022
- Developed and implemented customer acquisition strategy.
- Consistently maximised client engagement, collaborating with marketing department to ensure effective integration in marketing campaigns.
- Promoted excellent customer service standards that boosted customer service ratings.
- Strengthened relationships with key clients and, maintained customer retention rate.
- Consistently exceeded revenue targets through new account penetration and development.
- Opened new accounts to augment existing customer base to meet growth targets.
Education
Master of Business Administration - Human Resource, International Business
Graphic Era Deemed to be University
India 07.2019 - 07.2021
Bachelor of Business Administration - Human Resource, Marketing
Graphic Era Deemed to be University
Dehradun, India 07.2015 - 07.2018
Skills
- Adaptable
- Enthusiastic
- Smart Performer
- Empathetic and warm
- Attentive
- Excel proficiency
- Talent management
- Recruitment
- Hiring and training
- Networking ability
Languages
English
Fluent
Hindi
Native
Timeline
Senior Associate
HCL Technologies
04.2022 - 05.2023
Business Development Officer
Axis Bank
07.2021 - 03.2022
Master of Business Administration - Human Resource, International Business
Graphic Era Deemed to be University
07.2019 - 07.2021
Bachelor of Business Administration - Human Resource, Marketing
Graphic Era Deemed to be University
07.2015 - 07.2018
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