Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Abdulwahed Raghei

Curriculum Vitae
Manchester

Summary

Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Operations Specialist with experience developing realistic solutions to assure satisfactory consumer and customer experiences. Fluency in English and Arabic. Committed to resolving problems and maintaining accurate metrics and reports. To seek and maintain full time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience
10
10
years of post-secondary education
2
2
Languages

Work History

TalkTalk Campaign - Provisioning Specialist

Tech Mahindra
06.2024 - Current
  • Completing back office work including termination, billing and internet connectivity.
  • Supporting and liaising with network engineers in their operations using LiveEngage.
  • Use of wide range of systems including Salesforce, AWS, Trio, AMS and all Microsoft platforms.
  • Extraction of data into reports for management.
  • Experience using a Wide range of customer facing platforms including Live and Video Chat to successfully resolve case.
  • Able to handle a high range of casework and completion on schedule.

Sales Operations Team Leader / Security Expert

Verisure
11.2023 - 06.2024
  • Spearheaded security solution development and implementation, surpassing sales targets and nurturing company / client relationships.
  • Conducted client training sessions to enhance system usage, knowledge and satisfaction.
  • Demonstrated exceptional lead generation, contributing to client base expansion.
  • Achieved 38.5% increase in sales revenue, generating 13-20 sales and 5-16 new leads monthly.
  • Skilled at working independently and collaboratively in team environment.

Lead Administrator

Skillbox Learning Centre
04.2018 - 11.2023
  • Role within further education learning centre as the lead administrator
  • Responsibilities included conducting IAG’s, processing inductions, aiding learner enrollment and supporting to completion
  • Providing digital skills support to learners
  • Updating KPI spreadsheets, taking meeting minutes, liasing with out- reach centres, and invigilating examinations
  • Other small tasks included maintaining learner files and dealing with general day to day enquiries.

Retail Sales Assistant

USC
08.2017 - 03.2018
  • Position within the retail sector processing sales and returns on the shop floor
  • Actively involved in the receipt of new shipments, maintaining stock and aiding with a high standard of visual merchandise
  • Ensuring high levels of customer satisfaction through excellent sales service, consistently maintaining outstanding store condition and stayed up to date with all new and existing product information
  • This combined with ascertaining customers’ needs and wants resulted in being awarded employee of the month twice, and the top seller within the whole company three weeks consecutively
  • Host and Event Staff

Event Coordinator

Manchester City Football Club
12.2016 - 07.2017
  • Position within the hospitality sector ensuring the smooth running of all events held at the stadium
  • Responsible for greeting VIPs and providing a high level of service assuring all their needs are seen to
  • Ensuring suites and rooms are setup to a high standard for all guests, and assisting with all room service requests including entertainment, food and beverages
  • This meant that I was in regular communication with different teams within the stadium including, kitchen staff, player liaison colleagues and security team members
  • This was imperative during difficult and intense high pressure situations usually during live matches
  • Non-Match Day Operations Team Member, Manchester City Football Club, Etihad Stadium

Operations Coordinator

Manchester City Football Club
06.2015 - 12.2016
  • Responsible for ensuring all stadium traffic, both vehicular and human is directed to the correct area
  • Managed to build positive relationships with security and regular contractors, resulting in consistent positive feedback from outside companies
  • Maintained the world-class level of professionalism and security to withhold the high reputation of the football club
  • Consistently spent prolonged periods of time with any given colleague, this forced me to build on my interpersonal skills and build relationships with those I would not generally interact with
  • Have the ability to interact comfortably with people from all social backgrounds and of varying education levels.

Sales Agent

Carol Nash Insurance
01.2015 - 05.2015
  • AnalyseD all client requirements and preparation of all service contracts and facilities for sales
  • Managed a high volume of phone calls providing assistance with all queries and maintaining high quality of services, standards and satisfaction throughout
  • Assisted customers with further details on products and services and prepared bills for product repairs.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales by 25%

Sales Representative & Showroom Supervisor

Huawei Libya
12.2013 - 10.2014
  • Assisting managers constantly improving business activates
  • Aided with online campaigns, running off the website and use of social media
  • Identified key marketing opportunities to drive sales within the business
  • Ensuring high levels of customer service maintained within a fast paced retail environment
  • Regularly received positive feedback from both customers and colleagues at the high level of services offered.

Education

Bachelor of Science - International Business Management

Bani Walid University
01.2014 - 01.2018

A LEVELS - Business Management

Manchester College
09.2011 - 07.2013

GCSE's -

Fred Longworth High School
09.2007 - 07.2011

Skills

  • Strong decision making and deadline management
  • Confident in presentations and meetings
  • Self motivated, delivering top results
  • Effective team player and independent worker
  • Skilled in providing exceptional service with a strong work ethic
  • Proactive and adept at team building

Accomplishments

    - Duke of Edinburgh Silver

    - First Aid Course

Timeline

TalkTalk Campaign - Provisioning Specialist

Tech Mahindra
06.2024 - Current

Sales Operations Team Leader / Security Expert

Verisure
11.2023 - 06.2024

Lead Administrator

Skillbox Learning Centre
04.2018 - 11.2023

Retail Sales Assistant

USC
08.2017 - 03.2018

Event Coordinator

Manchester City Football Club
12.2016 - 07.2017

Operations Coordinator

Manchester City Football Club
06.2015 - 12.2016

Sales Agent

Carol Nash Insurance
01.2015 - 05.2015

Bachelor of Science - International Business Management

Bani Walid University
01.2014 - 01.2018

Sales Representative & Showroom Supervisor

Huawei Libya
12.2013 - 10.2014

A LEVELS - Business Management

Manchester College
09.2011 - 07.2013

GCSE's -

Fred Longworth High School
09.2007 - 07.2011

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Abdulwahed RagheiCurriculum Vitae