Ragesh Shah
London,Middlesex
Summary
Senior IT Engineer with over 10 years of experience in delivering enterprise-level desktop and infrastructure solutions across financial services, legal, and corporate sectors. Expertise in Windows 10/11 deployments, cloud endpoint management, and OS imaging utilizing Intune, SCCM, and Autopilot. Skilled in planning and executing migration projects with an emphasis on security compliance and user experience. Recognized for exceptional troubleshooting abilities, thorough documentation, and effective stakeholder communication.
Overview
22
22
years of professional experience
1
1
Certification
Work history
Senior Desktop Engineer
Viasat
11.2003 - 07.2025
- Planned and executed Windows 11 deployment, including compatibility checks, task sequences in SCCM, and phased rollout strategy.
- Designed and maintained Intune-based device policies, including update rings, security baselines, and compliance settings.
- Supported full tenant migration post-acquisition, ensuring seamless transition across applications, endpoints, and telephony systems.
- Collaborated with cybersecurity teams to align with security standards and maintained detailed deployment logs for audits.
Intune Migration Engineer
Aventum Group
09.2023 - 10.2023
- Company Overview: via Ultima
- Migrated 400+ users to Intune and Azure AD, leveraging PowerShell automation for device enrollment.
- Transitioned mobile devices from JAMF to Intune, configuring Apple Business Manager for iOS integration.
- Created compliance and configuration profiles to ensure device security and seamless user experience.
- Via Ultima
Trade Floor Project & Support Engineer
ING Bank
07.2022 - 08.2023
- Delivered iPhone rollout with Intune integration, applying conditional access and security policies for traders.
- Prepared hardware for Windows 11 readiness and cloud migration, adding hardware hashes for Autopilot deployment.
- Provided VIP support for traders, resolving complex issues with Bloomberg, Reuters, and financial applications under strict SLAs.
IT Operations Analyst
Zodiac Maritime
06.2021 - 06.2022
- Assisted in Office 365 migration and security policy updates across global shipping operations.
- Maintained SharePoint and key maritime tools (OOS, Danaos) while troubleshooting endpoint issues.
Windows 10 Rollout Engineer
NHS
07.2020 - 02.2021
- Deployed 2,000+ devices.
Windows 10 Project Engineer
Hogan Lovells LLP
02.2018 - 01.2020
- Led global migration, VIP support.
BAU Technical Support Engineer
KPMG HQ
04.2017 - 02.2018
- 2nd-line support for 8,000+ users.
- Resolved escalated technical issues promptly, ensuring minimal disruptions in operations.
Education
BSc - Mathematics & Statistics
Queen Mary University
Skills
- OS Deployment & Imaging
- Cloud & Device Management
- Enterprise Tools
- Scripting & Automation
- Networking & Telephony
- Service Frameworks
- Applications
Certification
- Microsoft Azure Fundamentals (AZ-900), 11/01/24
- AZ-104 in progress - Microsoft Azure administrator
Accomplishments
- Led full Windows 11 deployment planning during Viasat acquisition of Inmarsat, including OS compatibility assessments, pilot rollout, and phased migration for 2,000+ users.
- Delivered Intune migration for Aventum Group, enrolling 400+ devices with Azure AD join and enforcing compliance policies.
- Designed and implemented iPhone rollout project at ING Bank, including Intune setup, update rings, and MDM security.
- Developed and executed device build scripts using PowerShell to streamline hardware onboarding and automate Azure enrollment.
- Consistently achieved zero downtime deployments and received exceptional feedback from VIP stakeholders in financial and legal sectors.
Custom
- Travel
- Fitness (Gym & Hiking)
- Technology Trends
Timeline
Intune Migration Engineer
Aventum Group
09.2023 - 10.2023
Trade Floor Project & Support Engineer
ING Bank
07.2022 - 08.2023
IT Operations Analyst
Zodiac Maritime
06.2021 - 06.2022
Windows 10 Rollout Engineer
NHS
07.2020 - 02.2021
Windows 10 Project Engineer
Hogan Lovells LLP
02.2018 - 01.2020
BAU Technical Support Engineer
KPMG HQ
04.2017 - 02.2018
Senior Desktop Engineer
Viasat
11.2003 - 07.2025
BSc - Mathematics & Statistics
Queen Mary University
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