Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ragen-leigh Johnston

Houghton-Le-Spring,Durham

Summary

Compassionate Care Assistant with deep-rooted empathy and commitment to enhancing patient well-being. Skilled in providing daily care, emotional support, and creating comfortable living environments. Known for fostering positive relationships and contributing to cohesive team. Friendly and driven individual with strong communication and problem-solving skills, coupled with ability to adapt to new challenges quickly. Adept in customer interactions and conflict resolution. Ready to enhance customer satisfaction and contribute to team success.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Customer service representative

pacifica
Houghton-Le-Spring, Durham
01.2024 - Current
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Answered 30+ telephone calls per day with professionalism.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Obtained feedback from customers to improve service experience.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.

Care assistant

Sanctuary Care
Houghton-Le-Spring, Durham
04.2021 - 09.2023
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
  • Ensured optimal hydration, monitoring and recording patients' fluid intake and output in fluid balance charts.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Successfully delivered on tasks within tight deadlines.
  • Assisted with infection control through social distancing and PPE wearing.

Customer service representative

Ovo Energy
Sunderland, Tyne and wear
08.2022 - 12.2022
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Offered current, accurate advice on optional solutions for concerns.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Processed inbound customer calls, providing information on service or product upgrades
  • Obtained feedback from customers to improve service experience.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Implemented customer follow up to uphold service standards.
  • Handled phone, email and social media enquiries with consistent customer service across multiple channels.

Care assistant

Hetton Home Care
Hetton-Le-Hole, Sunderland
12.2018 - 04.2021
  • Provided emotional support to patients, improving their mental wellbeing.
  • Assisted in daily living activities for enhanced patient comfort.
  • Administered medication to patients, ensuring proper health management.
  • Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
  • Improved patient well-being by providing consistent emotional support.
  • Ensured safety in the home environment for reduced risk of injury.
  • Enhanced community integration by organising regular social activities.
  • Conducted basic household repairs for increased comfort and safety of patients.
  • Upheld high standards of confidentiality regarding sensitive personal information about clients.
  • Safely lifted, transferred and repositioned service users using hoists and wheelchairs.
  • Provided safe transport to clients to attend appointments and complete household tasks.
  • Provided community-based support to 12 customers with a variety of care needs.

Education

GCSEs - School

Kepier
09.2012 - 06.2017

Skills


  • Customer experience
  • Customer care
  • Complaint resolution
  • Complaint handling
  • Team building
  • Administrative support
  • First aid training
  • Patient care
  • Medication administration
  • Dementia knowledge
  • Elderly support
  • Health and safety compliance
  • Mental health awareness
  • Behaviour management
  • Communication with families
  • Use of mobility equipment
  • Multicultural sensitivity
  • Vulnerable adult abuse recognition
  • Meal preparation
  • Toileting assistance

Certification

I have worked as a senior care assistant, with doing this I was able to achieve my First Aid Training certificate.


I have completed multiple courses with been a care assistant them being;

- Moving and handling

- Safeguarding

- Awareness of mental health, dementia and learning disability

- Basic Life Support

- Health and Safety

- Handling information

- Infection prevention and control



Timeline

Customer service representative

pacifica
01.2024 - Current

Customer service representative

Ovo Energy
08.2022 - 12.2022

Care assistant

Sanctuary Care
04.2021 - 09.2023

Care assistant

Hetton Home Care
12.2018 - 04.2021

GCSEs - School

Kepier
09.2012 - 06.2017

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Ragen-leigh Johnston