Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
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Rafiuz Zaman

Portsmouth,Hampshire

Summary

Proficient professional with a solid background in motivation, problem-solving, and critical thinking. Excels in communication and leadership, utilizing agile practices to enhance team effectiveness. Expertise in logistical planning and conflict resolution, complemented by a successful track record in employee training and stress management. Dedicated to applying these skills to meet organizational goals and promote a collaborative work culture.

Overview

2026
2026
years of professional experience
1
1
Certification

Work history

Supervisor

Compass Group UK & Ireland
Portsmouth, United Kingdom
06 2025 - Current
  • Compiled health and safety, banking, and daily sales reports for head office.
  • Resolved customer complaints promptly, increasing satisfaction rates by 10%.
  • Delivered exceptional customer service, boosting repeat customers by 20% within two months.
  • Trained and monitored team performance to enhance overall productivity.

Front Of House Leader

Pret A Manger
Portsmouth, United Kingdom
01 2025 - 03 2025
  • Served over 300 customers daily while maintaining high service standards.
  • Managed operational tasks, including shift planning and stock oversight.
  • Led team of 5 to 7 colleagues, promoting skill development and performance enhancement.
  • Trained new staff through hands-on mentoring and ongoing support.
  • Ensured strict adherence to health and safety regulations.

Team Member

Pret A Manger
Portsmouth, United Kingdom
09 2023 - 12 2024
  • Delivered high-quality service to over 200 customers each day.
  • Consistently prepared 200 plus hot and cold drinks for customer enjoyment.
  • Managed till operations and collected payments with precision.
  • Handled difficult customers, resulting in conflict resolution.

Customer Service Cashier

Billy Manning's Ltd.
Portsmouth, United Kingdom
02 2023 - 09 2023
  • Assisted over 300 customers daily, streamlining service delivery processes.
  • Resolved customer queries promptly while conducting machine repairs.
  • Managed daily cash flow between £6,000 and £8,000 with precision.
  • Coordinated with colleagues to enhance support during peak periods.

Assistant Manager (Programme Management)

iDEA TREE
Dhaka, Bangladesh
01 2021 - 08 2022
  • Led research team of 10 colleagues in primary data collection for business model analysis.
  • Applied Agile methodology as scrum master to enhance project delivery.
  • Facilitated eight to ten face-to-face interviews to improve data quality.
  • Introduced innovative ideas that challenged existing practices and achieved KPIs.
  • Evaluated team performance to identify areas for ongoing development.

Education

Master's of Science - Project Management

University of Portsmouth
09.2022 - 10/2023

Bachelor's of Science - Leather Engineering

University of Dhaka
Dhaka / Bangladesh
02/2013 - 10/2018

Skills

  • Target motivated
  • Problem solving
  • Critical thinking
  • Communication skills
  • Agile Methodology
  • Leadership
  • Logistical planning
  • Conflict management
  • Stress management
  • Time management
  • Strategic thinking
  • Employee Training

Certification

  • SIA Door Supervisor License (Issued by Security Industry Authority - SIA) - 09-09-2024 - 08-09-2027
  • The Agile Way of Working, Sales and Project Management as well as Personal Leadership Skills (Issued by PUM Netherlands senior experts) - January - July 2021

References

References available upon request.

Timeline

Master's of Science - Project Management

University of Portsmouth
09.2022 - 10/2023

Supervisor

Compass Group UK & Ireland
06 2025 - Current

Front Of House Leader

Pret A Manger
01 2025 - 03 2025

Team Member

Pret A Manger
09 2023 - 12 2024

Customer Service Cashier

Billy Manning's Ltd.
02 2023 - 09 2023

Assistant Manager (Programme Management)

iDEA TREE
01 2021 - 08 2022

Bachelor's of Science - Leather Engineering

University of Dhaka
02/2013 - 10/2018

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Rafiuz Zaman