Rafiq Shaik
Luton
Summary
In recognition of outstanding leadership, expertise, and dedication to excellence in team handling, domiciliary care, and IT service desk management. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
Work History
Team Leader
Serve Homecare
01.2022 - Current
- Created detailed care plans and care task that meet the individual needs of service users.
- Done monthly Care and MAR Chart audits to meet the CQC guidelines.
- Ensure compliance, follow legislative requirements, regulations, and best practice
- Done the regular Competency skills checks for all the team members and ensured the feedback.
- Set and maintain high standards of care, and act as a role model for good practice
- Assisted the manager in running the workplace in line with legislation and standards
- Oversee the delivery of care, and ensure that it meets the highest standards
- Provide guidance and instruction to the care team, and coach them as needed
- Cultivated a collaborative and positive team environment.
Care Worker
Hales
08.2021 - 01.2022
Team Leader
TECH MAHINDRA LTD
02.2017 - 07.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Mentored and guided employees to foster proper completion of assigned duties
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity and commitment to friendly service
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
Team Leader
Tech Mahindra Limited
08.2009 - 02.2015
Quality Analyst and taking care of Quality Improvements
Aegis BPO PVT LTD
02.2007 - 07.2009
Office Administrator
DB Power Electronics PVT LTD
02.2000 - 12.2005
Education
Bachelor of Arts -
Ambedkar Open University
Skills
- Team Management, Reporting and documentation
- SLA, Training & Quality Management
- Azure / Citrix /Remedyforce/AD Tool/ Dynamic GreatPlains
Personal Information
Title: Team Leader Care
Timeline
Team Leader
Serve Homecare
01.2022 - Current
Care Worker
Hales
08.2021 - 01.2022
Team Leader
TECH MAHINDRA LTD
02.2017 - 07.2021
Team Leader
Tech Mahindra Limited
08.2009 - 02.2015
Quality Analyst and taking care of Quality Improvements
Aegis BPO PVT LTD
02.2007 - 07.2009
Office Administrator
DB Power Electronics PVT LTD
02.2000 - 12.2005
Bachelor of Arts -
Ambedkar Open University
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