Rafia Mobolaji
London
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Enthusiastic to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and optimism.
Overview
7
7
years of professional experience
Work History
Admin Assistant/Facilities
EMCOR
08.2024 - Current
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organisation with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Front of House Reception
Redwigwam Agency
10.2021 - 08.2024
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organised office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained well-organised reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted with planning office events and meetings for smooth execution.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Organised, maintained and updated information in computer databases.
Team Leader Banqueting at Hilton Hotel
Chin International Agency
10.2019 - 12.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Cashier/
Mcdonalds
10.2017 - 03.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organised merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Delivered excellent customer service, resulting in increased member retention rates.
Education
No Degree - English Literature, History And Sociology
Newvic College
London06-2019
High School Diploma -
Lister Community
London06-2016
Skills
- Microsoft Excel
- Customer service
- Self motivation
- Effective communication
- Travel arrangements
- Meeting planning
- Database management
- Excel spreadsheets
- Document preparation
- Phone etiquette
- Conflict management
- Bookkeeping
- Articulate and well-spoken
- Goal minded
Baking
I love spending time in the kitchen learning new recipes and using this time to unwind.
Timeline
Admin Assistant/Facilities
EMCOR
08.2024 - Current
Front of House Reception
Redwigwam Agency
10.2021 - 08.2024
Team Leader Banqueting at Hilton Hotel
Chin International Agency
10.2019 - 12.2022
Cashier/
Mcdonalds
10.2017 - 03.2018
No Degree - English Literature, History And Sociology
Newvic College
High School Diploma -
Lister Community
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