Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Rafia Haidari

DUNDEE,SCOTLAND

Summary

Dedicated professional with expertise in Microsoft Office, database entry, and interpersonal communications. Demonstrates strong interpersonal skills and a customer service orientation, excelling in client relationship building and staff motivation. Proven ability in problem resolution, mail management, teambuilding, and fostering effective communication within teams. Committed to enhancing organisational efficiency and contributing to team success through strategic skill application.


Overview

3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

English tutor

Mohammadi Educational Centre
Kabul, Afghanistan
04.2021 - 03.2022
  • Assisted students with assignments, producing high-quality work consistently.
  • Tailored lessons to meet specific learner needs and objectives.
  • Evaluated student progress on a regular basis, adjusting teaching strategies accordingly.
  • Improved written communication skills, fostering better essay writing abilities.
  • Assessed and adapted teaching style according to student needs and abilities.
  • Set clear targets and delivered feedback to achieve student goals.
  • Monitored students' test and assessment marks to identify areas of improvement and build confidence.
  • Updated course materials, content and delivery.

Lead generation executive

Techno5 Media Solutions
PUNE, INDIA
07.2019 - 04.2020
  • Collaborated with cross-functional teams to align goals and optimise results.
  • Coordinated with the sales team to ensure smooth transition of leads.
  • Maintained call centre efficiencies, ensuring clear, effective communication with all departments.
  • Identified potential clients by researching and analysing sales options.
  • Generated qualified leads through cold calling to drive business growth.
  • Handled high outbound call volumes with accuracy and efficiency for optimum productivity.

Education

MSc. Islamic Finance - Finance

University of Dundee
Dundee
09.2022 - 09.2023

Bachelor of Business Administration - Business

University of Pune
India
04.2016 - 04.2019

Skills

  • Microsoft Office
  • Database entry
  • Interpersonal communications
  • Strong interpersonal skills
  • Customer service orientation
  • Mail management
  • Problem Resolution
  • Teambuilding
  • Client relationship building
  • Staff motivation

Certification

  • Customer Service Level 2 - Online course - 14th Nov, 2024.
  • Women's Leadership Programme: A Tsunami-based Disaster Risk Reduction Training programme for World Tsunami Awareness Dy - Online Course 1st Sept. to 8th Decemeber, 2021.

Timeline

MSc. Islamic Finance - Finance

University of Dundee
09.2022 - 09.2023

English tutor

Mohammadi Educational Centre
04.2021 - 03.2022

Lead generation executive

Techno5 Media Solutions
07.2019 - 04.2020

Bachelor of Business Administration - Business

University of Pune
04.2016 - 04.2019

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Rafia Haidari