RAFIA BASHIR
Manchester,United Kingdom
Summary
A professional human resources over the 10+years (HR) manager and administrator is responsible for overseeing all aspects of HR functions within an organization. They play a critical role in recruiting, managing, and developing employees, as well as ensuring compliance with employment laws and regulations. Here is a summary of the key responsibilities and skills of a professional HR manager and administrator. Recruitment and Selection: Developing effective strategies to attract and hire qualified candidates, conducting interviews, and managing the onboarding process. Maintaining positive relationships between employees and management Identifying training needs, designing and delivering training programs, and supporting employee career development initiatives. Overseeing HR information systems and technology, including HRIS software, payroll systems, and employee self-service portals.
Overview
10
10
years of professional experience
Work history
Remote customer support services
Johnson Controls, ADT
Manchester
10.2022 - Current
- Responsible for deep diving in client issues and queries for root cause and auctioning on the same within defined timelines
- Assess and constantly improve quality standards, productivity and processes and actively support where necessary in high complex daily tasks
- Increasing awareness among customers about remote/ alternative distribution channels
- Solved their issues about alarm, cameras, ETC
- Customer service regenerative to provide exceptional customer service and support for 50 customers in a day
- Maintained positive relationships with customers via effective communications skills and resolving 88% problems encounter
- Asked probing questions to determine services needs and accurately input information into electronic system.
Administrator Officers
Green Group
Manchester
08.2022 - 09.2022
- Work with Administrator department to improve processes and system integration
- Manage the day-to-day operations of the control room, ensuring optimal performance and efficiency
- Coordinate and collaborate with various departments to maintain seamless communication and operational continuity
- Monitor effective transport operational plans in alignment with organizational goals and objectives .Maintain organized and warehouse facility
- Manage all incoming and outbound inventory and making KPI's
- Dealing with contractor information about shipping inventory
- Maintain files on all shipments
- Data entry for various departments Prints and collates labels and invoices. Administrative demonstrable experience in logistics
- Take care and registration of complaints for the (internal) KPI's and measuring customer satisfaction. Dealing with all quire's logistics department with our customers and staff.
Administrator Officer
Viking Group
Manchester
01.2022 - 07.2022
- Identify and resolve problems; respond to Companies inquires and complaints, evaluate work products; evaluate effectiveness of relationships both within the company and outside the company
- Analyse transport data to identify trends, inefficiencies, and opportunities for process optimization
- Make sure about office stock. Maintain all office data within organization and report to higher management
- Inform management about emergency delivers and warehouse
- Some stock they send on emergency, so we need placed inside so inform inside management to make placed or urgent deliver and booked on all system
- Giving booking slots for delivers and confirm with the customers
- Solving all discrepancy and issues about delivers and conflicts
- Dealing with queries on the phone and by email
- But most of the time communication way only mail where all things are recorded and via email everything inform to higher management
- Managing diaries, scheduling meetings, and booking rooms
- And printing all invoices and keep physical documents for company record. Maintain data integrity, documenting and reporting all service issues as they relate to inventory control.
Administrator Assistant
JD Sports
Manchester
10.2021 - 12.2021
- Preparing, organisation and storing information in paper and digital form. Updating computer records using a database
- Any Admin ad hoc task like formatting of documents, assisting in preparation of reports, printing, binding, etc
- Answering the telephone and taking messages via email
- Managing the driver and documents/ post or mails to be delivered to other offices. Placed order office and warehouse equipment
- ETC company employees' uniform and so many stuff which we are using in office placed all order. Coordinates and schedules the movement of products throughout the warehouse
- Arranging for excess stock to be stored in warehouse
- Informed about delivers on gates that the been arrived and which gate. Coordinate and manage cycle count and physical inventory process. Communicate back-order to customer service
- Including storage and shipment of finished products
- Implements daily production and shipping plan.
HR/ Administrator Assistant
Polo Textile
Manchester
12.2020 - 10.2021
- Keeping eye on business productivity and manage all warehouse inventory. Looking after the front office.
- Dealing with customer quires via email or messages or on call as well
- Listing eBay and Amazon. Sending stock Amazon warehouse.
- Send inventory Amazon Warehouse for FBA.
- Manage all stuff and ordering new products and place new order
- Giving new ideas for enhance company business and lead the team for work make productivity for business.
- And lead the team for work. Maintain warehouse inventory.
- And provide healthy environment among the staff.
HR/Administrator Manger
Smart Vision Documents System
lahore
09.2017 - 09.2020
- Recruitment and Selection: Developing effective strategies to attract and hire qualified candidates, conducting interviews, and managing the onboarding process.
- Employee Relations: Maintaining positive relationships between employees and management, addressing and resolving workplace conflicts, and promoting a healthy work environment.
- Performance Management: Implementing performance appraisal systems, setting performance goals, providing feedback, and facilitating employee development and training.
- Compensation and Benefits: Managing employee compensation and benefits programs, ensuring compliance with relevant laws and regulations, and conducting salary surveys to ensure competitive compensation packages.
- Training and Development: Identifying training needs, designing and delivering training programs, and supporting employee career development initiatives.
- HR Policies and Procedures: Developing and implementing HR policies, procedures, and guidelines, ensuring compliance with labour laws and regulations, and communicating these policies to employees.
- Employee Engagement and Retention: Developing strategies to enhance employee engagement, conducting employee satisfaction surveys, and implementing initiatives to improve employee retention rates.
- Compliance: Ensuring compliance with employment laws, regulations, and reporting requirements, such as Equal Employment Opportunity (EEO) regulations, Occupational Safety and Health Administration (OSHA) standards, and Fair Labour Standards Act (FLSA) provisions.
- HR Information Systems: Overseeing HR information systems and technology, including HRIS software, payroll systems, and employee self-service portals.
- Employee Separation: Managing the process of employee terminations, conducting exit interviews, and ensuring compliance with legal requirements.
- Supporting internal and external inquiries and requests related to the HR department Compiling and maintaining paper, digital and electronic employee records, including holding and sickness leaves
Hr/Admin Assistant Manger
Universal Business System
Lahore
09.2013 - 09.2017
- Recruit for open position and perform the full life cycle of recruiting activities including sourcing and screen applicants, maintaining recruiting system drafting offer letters and verified all documents provided through with candidates supporting hiring managers and reporting recruiting statistics
- Draft and update job description assist in classifying positions and reclassifying positions as needed
- Administer employee benefit programs answer employee question, support claim resolution, and maintain related system
- Support the performance review process provided and managers with information about the process, policies, job duties and process for promotion
- Served as a member of the Management team and reported to the General Manager/Vice President
- Assists Managers by providing timely training, coaching, oversight on disciplinary issues and guidance on promotion and transitional decisions for their staff
- Provide general HR administrative assistance in the region and in providing an office-based link between the operations and HR function.
Education
International Business Management
Coventry university
Master Of Business Administration - undefined
Superior University
Skills
- Proficiency in HRIS software and other HR-related technology
- Project Management
- Excellent communication
- CRM SAP And office management software
- Payroll and budgeting
- Project scheduling
- Business administration
- Employee management
- Strong knowledge of employment laws and regulations
- Analytical and data-driven mindset for making informed HR decisions
- Continuous learning and staying up to date with industry trends and best practices
- Microsoft, CSL
- CX360
Timeline
Remote customer support services
Johnson Controls, ADT
10.2022 - Current
Administrator Officers
Green Group
08.2022 - 09.2022
Administrator Officer
Viking Group
01.2022 - 07.2022
Administrator Assistant
JD Sports
10.2021 - 12.2021
HR/ Administrator Assistant
Polo Textile
12.2020 - 10.2021
HR/Administrator Manger
Smart Vision Documents System
09.2017 - 09.2020
Hr/Admin Assistant Manger
Universal Business System
09.2013 - 09.2017
International Business Management
Coventry university
Master Of Business Administration - undefined
Superior University
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