RAFIA AKTER
Dhaka,Bangladesh
Summary
Detail-oriented and proactive Administrative Professional with over 4 years of hands-on experience in office administration, front desk operations, HR support, and customer service. Adept at managing daily operations, coordinating between departments, handling visitors and vendors, and maintaining detailed office records. Known for excellent communication skills, a positive attitude, and the ability to work under pressure. Seeking to contribute administrative expertise to a progressive organization in Bangladesh.
Overview
4
4
years of professional experience
6044
6044
years of post-secondary education
Work History
Admin Executive
Karotoa Green Spinning Mills Ltd.
07.2024 - 03.2025
- Managed daily and monthly employee attendance and leave records.
- Maintained accounts receivable/payable and monthly office expense reports.
- Oversaw office asset inventory and ensured proper documentation.
- Greeted and assisted visitors professionally.
- Supported the CEO with ad-hoc administrative tasks.
Front Desk Officer
Tallykhata
07.2023 - 04.2024
- Handled phone calls and directed inquiries to relevant departments.
- Assisted HR by coordinating interviews and communicating with candidates.
- Maintained attendance logs and managed supply inventory.
- Provided secretarial support and ensured smooth office coordination.
- Assisted in admin duties related to the head office.
Senior Executive – Admin
Online Tech Academy
12.2021 - 02.2023
- Supervised visitor management and office environment upkeep.
- Coordinated with vendors and handled purchase requisitions.
- Assisted in preparing monthly budgets and managed office assets.
- Supported HR in recruitment and organized internal events.
- Ensured availability of equipment and a comfortable work setup for staff.
Executive – Customer Service
EDOS
10.2020 - 08.2021
- Contacted customers to introduce products and respond to queries.
- Processed and recorded orders and customer information in CRM.
- Maintained accurate logs of calls, feedback, and sales activities.
Education
BBA - Finance
Institute of Business & Information Technology (National University)
HSC - Business Studies
Bajitpur Degree College
SSC - Business Studies
Bajitpur Razzakunnesa Pilot High School & College
Skills
Soft Skills
- Strong interpersonal communication
- Positive attitude and professionalism
- Organizational efficiency
- Time and task management
- Adaptability and teamwork
- Confidentiality, integrity and problem solving
- Office & Admin Management
- Attendance & Leave Record Maintenance
- Front Desk & Visitor Coordination
- Vendor & Supply Management
- HR Support & Interview Coordination
- Customer Communication & CRM
- Microsoft Office (Word, Excel, PowerPoint)
- Team Collaboration
- Professional Email & Telephone Handling
Languages
Bengali
Native
English
Advanced
Hindi
Beginner
Affiliations
- Travelling
- Exercise
References
Md. Mustafizur Rahman (Ronnie)
Head of Learning & Development, INTELLIER
📧 mustafizur.rahman@intellier.com | 📞 +8801727244400
Timeline
Admin Executive
Karotoa Green Spinning Mills Ltd.
07.2024 - 03.2025
Front Desk Officer
Tallykhata
07.2023 - 04.2024
Senior Executive – Admin
Online Tech Academy
12.2021 - 02.2023
Executive – Customer Service
EDOS
10.2020 - 08.2021
BBA - Finance
Institute of Business & Information Technology (National University)
HSC - Business Studies
Bajitpur Degree College
SSC - Business Studies
Bajitpur Razzakunnesa Pilot High School & College
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