Summary
Overview
Work history
Education
Skills
Languages
Interests
References
Timeline
Generic

Rafi Ghafari

London/Hounslow,MIddlesex

Summary

Adaptable and results-driven professional with a strong background in customer service, retail operations, and team coordination. Recognised for exceptional communication skills, a collaborative leadership style, and a consistent ability to build rapport with individuals from diverse backgrounds. Demonstrates a high level of emotional intelligence, remaining calm and composed in high-pressure environments while delivering outstanding service. Committed to continuous improvement and known for a caring, flexible approach that balances team goals with individual needs.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Sales assistant

Sainsbury's
07.2018 - 06.2025
  • Stocking shelves with merchandise. Keeping up to date with special promotions and putting up displays.
  • Assisting shoppers to find the goods and products they are looking for. Answering queries from customers. Giving advice and guidance on product selection to customers. Responsible dealing with customer complaints.
  • Being responsible for processing cash and card payments. Dealing with customer refunds.
  • Reporting discrepancies and problems to the supervisor.
  • Keeping the store tidy and clean, this includes hovering and mopping.
  • Receiving and storing the delivery of large amounts of stock

Steward for London Marathon, Team leader, Waiter

Twickenham Stadium Hotel
11.2017 - 05.2018
  • Greeting the RNLI runners as they finish the marathon.
  • Some stewards will guide the runners and the runners' friends and family to post-race venue.
  • Greeting runners and their families and friends at the Post Race Reception.
  • General assistance supporting all guests.
  • Ensured high-end service was provided to customers.
  • Develop a strategy the team will use to reach its goal and provide any training that team members need. Manage the flow of day-to-day operations.
  • Greet and escort customers to their tables

Retail Assistant

Matalan
06.2016 - 01.2018

Barista, waiter

Café Florentine
04.2016 - 02.2017

Education

Certificate of higher education - Paramedical science

St George's Hospital Medical School
Greater London
09.2023 - /2025

BTEC - Science

West London College
London, Greater London
08.2021 - Select/2023

Diploma of Higher Education - Biomedical Science

Ealing, Hammersmith and West London College
09.2019 - 07.2021

GCSEs - Maths and English

West Thames College
09.2017 - 07.2019

Skills


  • Client Relationship Management
  • High-Volume Customer Support
  • Conflict Resolution & Complaint Handling
  • Customer Needs Assessment
  • Inventory Replenishment & Stock Control
  • Cross-Selling & Upselling Techniques
  • Team Supervision & Onboarding
  • Shift Coordination & Delegation
  • Performance Monitoring
  • Peer Coaching & Mentorship
  • Verbal De-escalation Techniques
  • Multilingual Communication (English, Persian)
  • Professional Presentation & Rapport-Building
  • Conflict Mediation in Customer Settings
  • Adaptability in Fast-Paced Environments
  • High-Stakes Decision-Making
  • Time Management Under Pressure

Languages

English
Persian

Interests

I enjoy staying active and going to the gym regularly to keep fit. I'm also really into music — I like listening to different genres and find it helps me relax and stay motivated. I’m interested in people and different cultures, and I enjoy learning new things through conversation or everyday experiences.

References

References available upon request.

Timeline

Certificate of higher education - Paramedical science

St George's Hospital Medical School
09.2023 - /2025

BTEC - Science

West London College
08.2021 - Select/2023

Diploma of Higher Education - Biomedical Science

Ealing, Hammersmith and West London College
09.2019 - 07.2021

Sales assistant

Sainsbury's
07.2018 - 06.2025

Steward for London Marathon, Team leader, Waiter

Twickenham Stadium Hotel
11.2017 - 05.2018

GCSEs - Maths and English

West Thames College
09.2017 - 07.2019

Retail Assistant

Matalan
06.2016 - 01.2018

Barista, waiter

Café Florentine
04.2016 - 02.2017
Rafi Ghafari