Raffi Mostajab
Blaengarw, Bridgend,Wales
Summary
I hold many workplace qualifications such as a NVQ Level 3, Level 4 Management, Project Manager, Health and Safety certificate and HR. I have achieved a masters degree in IT which I achieved through dedication and commitment. I have vast experience in the effective and efficient running of leisure centre's and pool facilities being made Assistant Duty Manager because of the confidence my employers have had in me.
I have excellent customer service skills as a result of my long history in the area. I work exceptionally well as part of a team and I excel at being a friendly and hard working member of the team. I am a team leader and I am happy to take responsibility in motivating my colleagues as well as taking the initiative in my role. My vast experience has prepared me for the challenges of the workplace allowing me to face any issue with confidence and skill.
I consistently deliver precise KPI's and take on a high level of responsibility in my role.
I am a customer oriented assistant duty manager with a strong history of leading high performance teams to meet or exceed objectives. I am dedicated and hardworking with an internal drive to deliver excellence. A tactical team builder with a strong background in training and team development.
Operations professional with strong focus on streamlining processes and improving operational efficiency. Adept at managing teams, coordinating logistics, and overseeing supply chain operations to ensure smooth and cost-effective workflows. Skilled in problem-solving and implementing strategies to enhance productivity and reduce operational costs.
Overview
17
17
years of professional experience
Work History
Operations Manager
Legacy leisure
Vale of Glamorgan, Cowbridge
10.2022 - 05.2026
- Oversaw budget, accounting and payroll to meet deadlines.
- Developed and shared best practices across company to align with objectives and quality standards.
- Streamlined operations to consistently deliver on targets.
- Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.
- Fostered positive relationships with customers to maximise satisfaction, retention and experience.
- Provided organisational leadership and established business vision to achieve sales, profit and revenue goals.
- Elevated customer satisfaction ratings by providing speedy resolutions.
- Hired and evaluated associates and management staff to add to workforce and meet demands.
- Trained employees on optimal processes and use of equipment to boosting department productivity.
- Oversaw employee recognition programme to encourage professional development and high performance.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
Duty Manager
Cowbridge Leisure Centre
Cowbridge
07.2021 - 10.2022
- Upheld compliance and followed all company and industry set standards.
- Conducted end-of-month audits for upper management review.
- Maintained professional demeanour in all customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimising operational disruption.
- Actioned customer feedback to improve centre services and facilities.
- Trained staff in delivering first-class service for exceptional customer feedback.
Assistant Duty Manager
Cardiff International pool
Cardiff, Wales
07.2018 - 07.2021
- Closely monitored machinery function and performance to ensure smooth-running preparation procedures.
- Monitored competitor activity, reader appetites and popular current content to consistently remain ahead of market trends.
- Dealt with customer complaints confidently and politely, resolving issues with appropriate solutions.
- Created positive working environments by offering support and guidance to staff.
- Closely monitored team performance, identifying improvements and managing change.
- Worked with meticulous attention to accuracy, ensuring precise, efficient completion of day to day pool operations.
- Analysed and secured established systems to maintain exceptional performance levels.
- Monitored equipment performance, carrying out technical repairs for enhanced operational efficiency.
- Handled quality control, interpretation and presentation of collected data with meticulous attention to precision.
- Offered flexibility in various operation and production elements, demonstrating extensive abilities in manufacturing processes.
- Worked collaboratively with in-house teams to provide thorough health and safety and hygiene training.
- Closely monitored machinery function and performance to ensure smooth-running preparation procedures.
Lifeguarding
Cardiff International Pool
Cardiff, Wales
04.2017 - 07.2018
- Built and maintained courteous and effective working relationships.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Picked up additional tasks to aid team success.
- Operated equipment to exceed production targets.
- Actively listened to customers to fully understand requests and address concerns.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Retail Manager
Self Employed
Tabriz
02.2009 - 02.2013
- I managed my own retail business
- Responsible for 3 teams consisting of 25 employees
- Inventory management and acquisition of stock
Education
NVQ Level 3 - Leisure management
Lifetime training group
Cardiff, UK2020
Professional certificate - System requirement and project management
Metropolitan School of business and management
London, UK2020
Professional certificate - Human Resource Management
International business management institute
Berlin, Germany2020
Professional certificate - Managing workplace safety
Metropolitan School of business and management
London, Uk2020
NPPO Certificate - National pool plant operators
Royal life saving Society UK
Cardiff, Wales2019
NPLQ Certificate - Lifeguard qualification
Royal life saving Society UK
Cardiff, Wales2019
Master - Computer science
Azad University
Tabriz, Iran2009
Skills
- Management expertise
- Confident leader
- Outstanding customer service
- Health and safety standards
- Organisation
- Profitability strategy
- Account management
- Target focused
- Using complex machinery
- Critical thinking
- Activity management
- Quality workmanship
- Multilingual
Timeline
Operations Manager
Legacy leisure
10.2022 - 05.2026
Duty Manager
Cowbridge Leisure Centre
07.2021 - 10.2022
Assistant Duty Manager
Cardiff International pool
07.2018 - 07.2021
Lifeguarding
Cardiff International Pool
04.2017 - 07.2018
Retail Manager
Self Employed
02.2009 - 02.2013
NVQ Level 3 - Leisure management
Lifetime training group
Professional certificate - System requirement and project management
Metropolitan School of business and management
Professional certificate - Human Resource Management
International business management institute
Professional certificate - Managing workplace safety
Metropolitan School of business and management
NPPO Certificate - National pool plant operators
Royal life saving Society UK
NPLQ Certificate - Lifeguard qualification
Royal life saving Society UK
Master - Computer science
Azad University