A dedicated and results-driven Assistant Manager at McDonald’s with 10 years of experience overseeing daily operations, managing staff, and ensuring exceptional customer service in a fast-paced environment. Adept at optimizing workflow, maintaining inventory control, and driving sales through effective team leadership and staff development. Proven ability to uphold company standards for quality, cleanliness, and safety while promoting a positive, collaborative workplace culture. Skilled in training new employees, managing shift schedules, and resolving customer concerns, with a strong focus on meeting performance targets and enhancing operational efficiency. Committed to delivering high-quality service and contributing to the overall success of the business.
- Completing Crew Schedule for 65+ employees.
- Full Understanding of P&L Sheets/Budget Sheets.
- Creating Sales Projections and Labour Matrix Sheets.
- Reviewing Job Applications & Conducting Interviews/Onboarding/Welcome Meetings (Managing a hiring system).
- System Lead in Food Safety in the store (Completing Monthly FSPV - Food Safety Procedures Verification). Ensuring all Critical and Non-Critical Food & Health Safety procedures are being followed on daily basis & ensuring the store is always NSF & EHO Visit ready.
- Experience in disciplinary proceedings (Investigation Meetings & Disciplinary Meetings).
- Completing Probationary & Yearly Performance Reviews.
- System Lead in Inventory & Ordering (Overseeing all aspects of Food/Paper & Ops Supply (Chemical Products) + Completing Daily/Weekly and Monthly Inventory Counts.
- Completing end of the week tasks (Weekly Work) & MAP Days (Planning for the week ahead).
- Great knowledge with Cash Management (Cashing Up/Bank Deposit Procedures).
- Good understanding of Training System (Completing & Assigning Verifications + Mandatory eLearnigns).
- Assisting the Business Manager in running the store & stepping in as Acting Business Manager whilst Business Manager is away on annual leave or any other leave.
- In Charge of Ordering Uniform for Staff Members.
- Developing and Coaching newly upcoming Shift Leaders.