Rafal Respondek
Brighton
Summary
Resourceful and hands-on manager with over 7 years of progressive experience in operations, sales support, customer service, and team leadership. Proven ability to streamline workflows, enhance client satisfaction, and lead day-to-day business operations. Seeking a managerial position where I can bring structure, initiative, and creative problem-solving to a dynamic team.
Overview
8
8
years of professional experience
2030
2030
years of post-secondary education
Work history
Managing Director / Office Manager
OTRT Designs
London
01.2017 - 01.2024
- Progressed from Administrator to Managing Director at a bespoke curtain and interiors company
- Oversaw end-to-end operations, including logistics, client scheduling, ordering, and supplier coordination
- Acted as first point of contact for clients; led customer service, quoting, and sales negotiations
- Developed in-house estimating systems and spreadsheet tools to improve accuracy and turnaround
- Created templates for invoices, quotes, and internal documentation
- Maintained company website and Instagram account, producing engaging content and reels
- Led company operations through a transitional period, ensuring consistent service and team performance.
- Navigated the company through financial recovery efforts, maintaining service continuity under pressure
Freelance Graphic Designer / Marketing Support
Self-employed
01.2016 - 01.2017
- Created visual assets for branding and digital platforms
- Supported website layout, copy, and promotional content
- Consulted for OTRT Designs on early marketing and web presence
Education
Certificate 2 - Counselling Skills
Bath College
Master of Science - Marketing and Management
University of Technology
Poland 09.2004 - 08.2009
Skills
- Team leadership & supervision
- Client relations & conflict resolution
- Operations & logistics management
- Estimating, pricing & sales negotiation
- Document & template creation
- Website maintenance
- Social media management
- Google Workspace
- Microsoft Office
- Excel
- Adobe Suite
- Dynamic decision-making
Personal Information
Available: immediately
Affiliations
- Tai Chi
- Theatre / Cinema
- Board games
Timeline
Managing Director / Office Manager
OTRT Designs
01.2017 - 01.2024
Freelance Graphic Designer / Marketing Support
Self-employed
01.2016 - 01.2017
Master of Science - Marketing and Management
University of Technology
09.2004 - 08.2009
Certificate 2 - Counselling Skills
Bath College
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