Rafail Iosifidis
London,Edmonton
Summary
Customer Service and Hospitality Professional experienced in optimising customer experiences through effective seating arrangements, adherence to hygiene standards, and ID verification. Enhanced operational efficiency by coordinating seamlessly with waitstaff and managing multitasking demands, while maintaining a calm demeanour in challenging situations. Improved team performance and increased bar sales through strong management skills and strategic business insights.
Overview
2
2
Languages
2
2
years of post-secondary education
3
3
years of professional experience
Work history
Waiter bartender part time
funkybuddha London
Berkeley St, London, Greater London
2024.03 - 2025.11
- Conducted basic cleaning duties diligently, maintaining cleanliness standards of the establishment.
- Took orders accurately whilst multitasking efficiently under pressure.
- Demonstrated flexibility by covering various shifts.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Rotated bar stock regularly to ensure product freshness.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Polished glassware consistently to present drinks attractively.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
waiter
Shere Khan Restaurant Enfield/Mr Kartik
London, Enfield
2023.02 - 2025.11
- Maintained knowledge of menu items, leading to accurate order taking.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Liaised with kitchen staff for prompt order delivery to customers.
- Accommodated special dietary requests, enhancing customer dining experience.
- Handled payment transactions to guarantee smooth customer checkout process.
- Managed table settings for optimal dining experience.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Relayed feedback from customers to management for continuous improvement.
- Assisted in food preparation, resulting in timely service delivery.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Education
Music Production Engineering
Hertford Regional College
Ware 2022.03 - 2024.03
Skills
Payment processing
Health compliance
Alcohol service
Table management
Stock rotation
Waitstaff coordination
Multitasking
Difficult customer handling
Customer support
Calm demeanour
High energy
Fake ID recognition
Languages
English
Proficient (C2)
Greek
Proficient (C2)
Timeline
Waiter bartender part time
funkybuddha London
2024.03 - 2025.11
waiter
Shere Khan Restaurant Enfield/Mr Kartik
2023.02 - 2025.11
Music Production Engineering
Hertford Regional College
2022.03 - 2024.03