Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Affiliations
Timeline
Generic

Rafaella Almeida

Anfield

Summary

Accomplished professional with extensive expertise in team leadership and management, precision and adaptability, and exceptional customer support. Proven track record in cash handling and payment processing, coupled with strong analytical skills and decision-making abilities. Adept at administrative procedures, people management, and sales experience, ensuring organisational reliability. Career goals include leveraging skills to drive operational excellence and enhance customer satisfaction.

Overview

24
24
years of professional experience

Work history

Career Break

None
Liverpool
04.2022 - Current
  • Took the time to care for my family, and our newborn baby. I am now ready to devote my time to my career, and I'm looking forward to a new challenge.

Baker

Self employer
Liverpool
03.2020 - 02.2022
  • Demonstrated excellent time management and organisational skills.
  • Inspected and cleaned food preparation areas to maintain sanitary practices.
  • Prepared exceptional pastries and desserts.
  • Decorated completed baked goods with glazes, icings and artistic elements.
  • Arranged display case with appealing presentation to maximise sales.
  • Resolved customer concerns in positive, constructive manner.
  • Maintained strong knowledge of food safety practices.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Maintained all social media updated, showcasing our products and promoting new deals.

Career Break

none
Liverpool
09.2018 - 03.2020
  • Took the time to support my kids emotionally as they were struggling to adapt in a still new country to them.
  • Helped my family with day-to-day activities.
  • Took care of our budgeting and payments.

Cashier

LCC Trans Sending
01.2018 - 08.2018
  • Send money to different countries.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed currency exchanges following current, accurate rates.
  • Took care to verify transactions and maintain security protocols, protecting institution from avoidable losses.
  • Completed opening and closing procedures each day.
  • Delivered outstanding customer care with proactive sales and listening skills.
  • Kept checkouts areas and general store clean and orderly.
  • Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.

Church Treasure

Ministerio Batista Ebenezer
08.2016 - 11.2017
  • Collected and deposited tithing, and donations.
  • Prepared and submitted budgets and financial statements to leadership.
  • Maintained physical documentation and safeguarded confidential data.
  • Developed strategies to increase profits and cost savings.
  • Documented and facilitated incoming and outgoing funds.

Financial Assistant

Fleming Medicina
07.2013 - 08.2016


  • Worked under guidance of accountants to prepare financial data in correct formats.
  • Reviewed customer invoices for accuracy and posted information to general ledger.
  • Answered member calls regarding accounts and made necessary adjustments and payments.
  • Distributed invoices, answering payee queries and communicating deadlines.
  • Prepared client billing under guidance from billing manager.
  • Compiled financial data and prepared reports for accounting leadership review and use.

Secretary

Fleming Medicina
08.2010 - 06.2013


  • Organised and maintained filing system for easy staff access.
  • Welcomed arriving visitors and directed to appropriate meeting rooms.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Addressed inquiries and responded via email or telephone follow-up.
  • Updated files and records with precise system navigation.
  • Built positive relationships with customers and clients to maintain outstanding service provisions.
  • Received and placed telephone calls to clients and prospective clients.
  • Maintained accurate and up-to-date databases containing confidential information.
  • Checked stationery supplies and ordered low-stock items quickly to meet demand.
  • Managed queries in person, by phone and via email with exceptional customer care.

Shift Supervisor

Starbucks Coffee
05.2008 - 09.2008
  • Supervised activities of workers and enforced safety regulations.
  • Adhered to company standards and compliance requirements for operations and cleanliness.
  • Trained and mentored new employees to maximise team performance.
  • Ordered stock and procured services to deliver on company goals.
  • Worked closely with management to manage staff levels and allocate resources for production plans.
  • Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.

Team Leader

LCC Transending
01.2006 - 09.2008


  • Delegated tasks according to staff strengths, increasing plant performance.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
  • Oversaw inductions, training and probation procedures for new starters.
  • Interviewed and recruited staff with required skills and background.
  • Created monthly store reports, and participated in leadership meetings.

Nanny

Self employeer
01.2004 - 01.2006


  • Read stories and lead activities to help children build foundational learning skills.
  • Prepared healthy and nutritious meals to specific dietary requirements.
  • Safely transported children to and from school, events and activities, maintaining adherence to schedules to establish reliability and trust.
  • Created and maintained welcoming, safe and tidy space to promote children's development.
  • Assisted in light housework and laundry to reduce parents' workload.
  • Supervised children's play at home and in external settings, ensuring their physical safety at all times.
  • Arranged playdates and outings for older children.

Travel Agent

Costamares Travel
01.2001 - 04.2004


  • Verified customer passports and documentation to travel.
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Completed bookings and reservation amendments.
  • Acted as first point of contact for customers to resolve potential issues with reservations.
  • Processed payments and online bookings.
  • Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
  • Researched accommodation options to provide choices for varying tastes and budgets.

Education

Diploma of Higher Education - Finance and Accounting

University of Bolton
Manchester
01/2024 -

Skills

  • Precision and Adaptability
  • Cash Handling and Payment Processing
  • Team Leadership and Management
  • Exceptional customer support and reception
  • Analytical Skills and Decision Making
  • Administrative procedures
  • People Management and Sales Experience
  • Organisational and Reliability Skills

Languages

Portuguese (mother language)
English (advanced)
Spanish (basic)

Personal Information

  • Date of birth: 12/16/83
  • Nationality: Brasilian, Italian

Affiliations

  • Art
  • craft
  • music

Timeline

Career Break

None
04.2022 - Current

Baker

Self employer
03.2020 - 02.2022

Career Break

none
09.2018 - 03.2020

Cashier

LCC Trans Sending
01.2018 - 08.2018

Church Treasure

Ministerio Batista Ebenezer
08.2016 - 11.2017

Financial Assistant

Fleming Medicina
07.2013 - 08.2016

Secretary

Fleming Medicina
08.2010 - 06.2013

Shift Supervisor

Starbucks Coffee
05.2008 - 09.2008

Team Leader

LCC Transending
01.2006 - 09.2008

Nanny

Self employeer
01.2004 - 01.2006

Travel Agent

Costamares Travel
01.2001 - 04.2004

Diploma of Higher Education - Finance and Accounting

University of Bolton
01/2024 -
Rafaella Almeida