Rafaela Semedo
London,Essex
Summary
I am a very positive, hardworking individual that loves to work and learn new skills. I have a lot of experience in customer service and hospitality. I am also friendly and outgoing with a knack for creating memorable customer experiences and ensuring smooth service. skilled in communication and teamwork, able to adapt quickly to new environments. I also have strong organisational skills and I like to achieve company goals. I have been working as a shift leader for the past 3 years so I have also picked up some skills like: scheduling shift, managing cash and delegating jobs to team members.
Overview
7
7
years of professional experience
Work history
bartender and shift leader
The Old Maypole
london, Essex
2023.06 - Current
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Checked identification of customers to ensure legal drinking age compliance.
- Created an inviting atmosphere through friendly interaction with customers.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Handled cash transactions securely minimising risk of theft or fraud.
- Input orders into register, calculated bills and collected payments.
- Followed food safety and hygiene requirements to protect guests.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Assigned tasks, projects and responsibilities to team members and monitored status.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Performed daily cash-ups at the end of shifts, reporting any irregularities immediately.
- Learned cashflow management strategies to support continuious financial fluidity.
private Housekeeping attendant
One Hyde Park Apartments
London, City of London
2020.04 - 2025.12
- Promoted a clean environment with daily vacuuming of all rooms.
- Restocked essential supplies timely to avoid guest inconvenience.
- Enhanced guest comfort through meticulous bed making and linen changing.
- Removed stains from various surfaces, enhancing overall aesthetics.
- Upheld high cleanliness standards through regular dusting and polishing of furniture.
- Contributed to team effort by helping colleagues during peak hours.
- Performed deep-cleaning tasks periodically, ensuring long-term upkeep of property.
- Promptly attended to guest calls, requests and complaints following company policies and procedures.
Catering supervisor
Come Dine With The Chef
london, essex
2021.02 - 2023.11
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Delegated tasks effectively amongst team members depending on their skills and strengths.
- Improved customer satisfaction by providing excellent food and service.
- Implemented health and safety regulations diligently for a secure working environment.
- Assisted the chef in meal preparation when required, ensuring efficient operations.
- Loaded and unloaded tableware and catering supplies before and after catering vehicles.
- Hired and trained both permanent and temporary staff members.
sales supervisor in training
Primark
london , Essex
2019.10 - 2022.04
- Fostered a positive work environment, enhancing employee morale and productivity.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Checked shop merchandise regularly to verify proper display, oversee replenishment activities and enforce planogram requirements.
- Worked collaboratively with team members, championing proven techniques for closing sales, cross-selling and upselling.
- Delegated tasks to team members, ensuring timely completion of duties.
- Trained new staff members for improved productivity and efficiency in operations.
- Cashed up tills and counted takings to balance books at business close.
bartender
Mar & Terra restaurant
london, Hackney
2020.09 - 2021.06
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Recommended drinks to customers, increasing overall sales.
- Created an inviting atmosphere through friendly interaction with customers.
- Managed stock levels efficiently, preventing shortage during peak hours.
Education
GCSEs -
King Solomon High School
London 09/2014 - 05/2019
A-Levels - Fashion Design
City Of Islington College
london 09/2019 - 05/2022
Diploma of Higher Education - Fashion design
University of Hertfordshire
Hatfield 09/2022 - 05/2023
Skills
- I speak loads of different languages such as: Portuguese, English and Spanish
- Product inventorying
- Understanding of licensing laws
- Reservation system use
- Glassware cleaning
- Bar equipment usage
- Beer pouring proficiency
- Hygiene standards adherence
- Customer engagement
- Composure under pressure
- Money handling
- Food safety understanding
- Positive attitude
- Multitasking efficiency
- Drink recommendation
- Customer Service
- Team Leadership
Languages
English
Fluent
Portuguese
Fluent
Spanish
Upper intermediate
Affiliations
One of my main hobbies is fashion in my spare time I love creating new clothes and designing them, I am a very artsy and creative person. My other hobby when I am not creating clothes or looks I am flying around the world. I love to see and indulge in different cultures and learn how other people around the world live. Football is another one of my interests I am very passionate about my team and watching the sport itself.
Timeline
bartender and shift leader
The Old Maypole
2023.06 - Current
Catering supervisor
Come Dine With The Chef
2021.02 - 2023.11
bartender
Mar & Terra restaurant
2020.09 - 2021.06
private Housekeeping attendant
One Hyde Park Apartments
2020.04 - 2025.12
sales supervisor in training
Primark
2019.10 - 2022.04
GCSEs -
King Solomon High School
09/2014 - 05/2019
A-Levels - Fashion Design
City Of Islington College
09/2019 - 05/2022
Diploma of Higher Education - Fashion design
University of Hertfordshire
09/2022 - 05/2023